Customize the Help Center domain

A custom domain feature lets your Help Center URL match your brand instead of being the one we provide you by default - such as help.brand-name.com instead of brand-name.gorgias.help.

Steps

1. Go to Settings → Channels -> Help Center -> your Help Center -> Publish & Track.

2. Scroll down to the Share your Help Center using a subdomain or custom domain section.

3. Go to your domain provider and then to DNS -> Records (Cloudfare in the case below, but they should all be similar).

If you've purchased your domain from Shopify, follow their instructions to access your DNS settings.

4. Click on Add record.

5. Select Type -> CNAME and Target -> clients.gorgias.help

The result should look something like this:

6. Go back to Gorgias, enter the same custom domain (ie. help.brand-name.com), and click Add Domain.

7. You can use the Check Status button below to see if the changes are live - the status changes to "Connected" from "Verification in progress" (it can take up to 48h).

Customize the Help Center domainUpdated 10 months ago

Steps