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Help Center


Help Center 101

It is our pleasure to introduce to you our native Help Center integration! Now available to all non-legacy customers. ūüéČHow it worksWith the Gorgias native help center, you can set up an FAQ page on your website containing articles and guides sorted i

Create a Help center

Before you begin, keep in mind that only Admin users can access, set up, and manage the help center integration. After following the instructions below to create your Help Center, don't forget to log into your website builder (e.g. Shopify, BigCommer

Help center templates

Below you'll find simple templates to organise your help center categories based on industry. View the sample help center to see how these categories appear. Download the csv templates then upload these into your Gorgias help center to get started qu

How to use Google Analytics with your Help Center

Thanks to this functionality, you can use your own Google Universal Analytics ID or Google Analytics 4 ID directly within your help center without adding any script!. You simply need to get your ID and copy-paste it in the appropriate field, such as:

Help center font library

How it worksWelcome to the Gorgias font library. We are trying to improve our font library and provide you with as many fonts as possible in order for you to find the right font for your Help Center in your language and alphabet.We have more than 130

Advanced help center customization

Under the 'Customization' tab, you now have the possibility to customize your help center using HTML code. However, you may first want to check out this guide on how to set up some basic customization. ūüĎćYou can follow this documentation to get starte

Help Center article recommendations in Chat

Your shoppers can now get their questions answered by getting articles from your help center recommended on chat! ūüí¨. Available only for merchants who have¬†the automation add-on¬†enabled, have at least one¬†help center integration¬†enabled with publishe

How to set up help center tracking

If you were ever wondering how you can track your Gorgias help center searches, here's a neat workaround! In the meantime, we are working on our native tracking within the helpdesk UI.How it worksYou can track your help center searches by using a tra

How to set up an internal knowledge base

Having a public FAQs page that your customers can visit for more information about your products is always super useful and all, but what about your coveted internal knowledge? We got you covered, as always!. Here's how you can create an internal FAQ

Create a help center contact form

We now offer you the possibility to set up a contact form on your help center for your customers who couldn't find an answer via the FAQs. In this guide, you will learn:. All contact form submissions can be managed directly in the Gorgias help desk a

Set up a custom domain for your Help Center

We're happy to let you know that you can set up a custom domain for your brand new Help Center!How it worksThe Custom Domain feature lets you have your own URL for your Gorgias Help Center matching your brand such as help.brand-name.com instead of th

Import Help Center from Zendesk, HelpDocs, Re:amaze, and Intercom

You can directly import your Help Center articles and categories from Zendesk, HelpDocs, Re:amaze, and Intercom into Gorgias. In order to start, in your Gorgias account, navigate to Settings>Channels>Help Center, and click on Create New. Or, if you'r

Import articles from a CSV file

Your articles will now begin importing. You will be redirected to the articles page. Each column header in your CSV file corresponds to a specific piece of information, while Gorgias fields represent the article settings in your help center. To ensur

Set up contact methods in help center

Here you can enable the chat widget on your help center page, as well as add contact cards.

Customize help center appearance

Here you can set up some basic customization for your help center, such as the name, subdomain, language, theme, primary color. For the subdomain, you can choose either the default one or set up a custom one with the instructions from this guide. On

Customize help center preferences

In Preferences you can edit your help center name, select the default language, add more language options and edit your SEO options. Languages. For languages, at the moment, 11 languages are supported just like with the chat integration. If you have

Help Center Order Management Flows

Order management flows are a feature under the Automation Add-on, which can be enabled on your Help Center. It allows your customer to check their order status, tracking number, and shipping information, as well as to create templated tickets when re