Gorgias logo
Gorgias logo

All articles

Flow builderUpdated 2 months ago

The builder has a tree-type layout that reflects the multiple paths you can build for your customers, depending on the topic. 

NumberNameDescription
1NameFor internal use only - it won't be visible to your customers.
2Navigation panelUse this to zoom in, out, and navigate through the builder - it's particularly helpful for large Flows.
3StepsEvery step is a block - it can be a single action or a set of actions.
4ButtonsChoose to discard or save the changes made to a Flow - you'll also have the Save button here for new Flows.
5LanguageUse this to translate the Flow into multiple languages. 
Using the Save option will save the incomplete Flow as a Draft so it won't be listed under Channels.
Was this article helpful?
Yes
No