Flows are automated Q&A conversation scenarios that operate across multiple channels and assist shoppers with personalized guides, answers, and recommendations. They let you create custom multi-step paths to answer your shoppers' questions based on t
The builder has a tree-type layout that reflects the multiple paths you can build for your customers, depending on the topic.
Saving Flows as drafts allows you to preserve your work without having to complete all the steps or leave the Flow builder. If you want to keep working on your Flow before publishing it, select the Save button in the upper right corner instead of the
Here you can see all the steps, options, and types of ends you can set up in Flows. Steps are the building blocks used to create Flows - there are 3 types in the Flow builder:. This button appears when a Flow is published - the Flow will start when a
After you’ve built and published a Flow, you can use Analysis mode to evaluate the effectiveness of your Flow. With Analysis, you can see what’s working well for shoppers during the Flow and identify areas where you can make helpful changes. By addre
When using our HTTP request Flow step, you can create variables using the response you received from a third party to leverage it in subsequent steps (for example, get a customer's loyalty point balance). You can create variables from your response b
Note: to use this feature, you should have some familiarity with making HTTP requests to communicate with other applications. Otherwise, it is recommended that you ask a developer for help. With the HTTP request Flow steps, you can use data and execu
You can create a Flow with HTTP request that will automatically create a Klaviyo profile for your customer as soon as they leave their name and email address. You can then manage how the profile will be added to lists and segments through Klaviyo set
You can create a Flow with HTTP request that will automatically show LoyaltyLion points to your customer upon their request. 1. You can start the Flow with the Trigger button How many loyalty points do I have?:2. For the second step select Customer l
You can create a Flow with HTTP request that will enable your customers to manage their Recharge subscriptions without involving your team. 1. You can start the Flow with the Trigger button I'd like to manage my subscription:2. For the second step se
We've gathered the top one-step Flows that give a quick response to shoppers. These questions are used the most across our entire customer base and below are several templates to get you started. They are:. Choose the relevant ones and replace the bo
