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Help Center Contact Form - Custom Subject Line RulesUpdated 4 months ago

Since our new update, you can now customise Help Center Contact Form Subject Lines!

This will allow you to create rules, to auto-tag and auto-assign tickets based on the customised subject lines.

In this article, we'll elaborate on how to do that.

How it works

For the purpose of this doc, we'll be using the default subject lines, but you can change them on your end based on your preference.

Example of an auto-tag rule based on the custom Help Center contact form subject line:

You can also auto-assign this type of tickets, to a certain agent, or a team:

Furthermore, you can auto-reply to these tickets, based on each of the custom subject lines, either by applying a macro:

Or by using a custom response from your rule directly:

If you have any questions or concerns around this, please contact us at [email protected]

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