Help Center Order ManagementUpdated a month ago
Order management is an Automate feature, which can be enabled on your Help Center.
It allows your customer to check their order status, tracking number, and shipping information, as well as to create templated tickets when reporting order issues.
This means that your customer don't need to start a chat with your agents in order to get the needed information.
To activate the order management portal in your Shopify store, you must be using:
1. The newest version of the Gorgias chat on your website
Customers using the depreciated chat must migrate to the new chat to use this feature. If you do not have one, you must first create a Gorgias chat integration to use the order management portal.
2. Shopify for your backend
The order management portal is not compatible with other e-commerce platforms just yet, such as Magento or BigCommerce.
3. Automate Subscription
For the full experience, you will want to enable all 4 order management options.
As you can see the options are: Track, Return Order, Cancel Order and Report issue.
Here's how that will look like in the Help Center: