Report order issue

Report order issue 101

The Report order issue feature is part of Order Management and can be enabled in Chat, Help Center, and Contact Forms. It allows customers to submit order-related inquiries - when an issue is reported, a ticket including the order details and issue r

Default scenarios

The Report Issue feature comes with 6 pre-defined scenarios and a fallback used when an order doesn't meet any other scenario (the status is unavailable). All scenarios can be edited or removed and new scenarios can be created anytime. This scenario

Order Management: create a new scenario to report order issues

You can use the Report order issue option in Order Management to allow shoppers to self-report problems with their order. There are several pre-built, default scenarios that shoppers can select, including issues about shipping, returns, refunds and o