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Report order issue

Report order issue 101

The Report order issue feature is part of Order Management and can be enabled in Chat, Help Center, and Contact Forms. It allows customers to submit order-related inquiries - when an issue is reported, a ticket including the order details and issue r

Default scenarios

The Report Issue feature comes with 6 pre-defined scenarios and a fallback used when an order doesn't meet any other scenario (the status is unavailable). All scenarios can be edited or removed and new scenarios can be created anytime. This scenario

Create new scenario

When you navigate to Automate -> your store -> Order Management -> Report order issue, you can delete pre-made scenarios by clicking on them, scrolling to the bottom of the page, and clicking Delete Scenario. You can also create your own scenarios he