Help center templatesUpdated 5 months ago
Below you'll find simple templates to organise your help center categories based on industry. View the sample help center to see how these categories appear. Download the csv templates then upload these into your Gorgias help center to get started quickly.
How it works
- Click Download to download a CSV file
Note: do not open this file before uploading - In Gorgias, go to Settings > Help center > select the desired help center
- Click Installation
- Click Import articles
- Drag the CSV file into the upload area, then click Import file
- Click Confirm Import
Your help center will be be configured with categories, sub categories and articles. All you need to do now is fill in the article contents. Easy!
Templates
Clothing and footwear
Categories
Ordering
Shipping
Returns & exchanges
Changes & cancellations
Payment
Gift cards
Products
Materials
Care instructions
Sizing
Stock availability
Rewards
Loyalty program
Company
Our story
Locations
Contact us
Shipping
Returns & exchanges
Changes & cancellations
Payment
Gift cards
Products
Materials
Care instructions
Sizing
Stock availability
Rewards
Loyalty program
Company
Our story
Locations
Contact us
Furniture and homewares
Categories
Ordering
Shipping
Returns & exchanges
Changes & cancellations
Payment
Gift cards
Products
Materials
Assembly
Care instructions
Assembly
Warranty
Rewards
Loyalty
Company
Our story
Locations
Contact us
Shipping
Returns & exchanges
Changes & cancellations
Payment
Gift cards
Products
Materials
Assembly
Care instructions
Assembly
Warranty
Rewards
Loyalty
Company
Our story
Locations
Contact us
Food and beverage
Categories
Ordering
Shipping
Returns & exchanges
Changes & cancellations
Payment
Gift cards
Products
Ingredients
Allergy information
Rewards
Loyalty program
Company
Our story
Locations
Contact us
Shipping
Returns & exchanges
Changes & cancellations
Payment
Gift cards
Products
Ingredients
Allergy information
Rewards
Loyalty program
Company
Our story
Locations
Contact us
Pet supplies
Categories
Ordering
Shipping
Returns & exchanges
Changes & cancellations
Payment
Gift cards
Products
Materials
Assembly
Care instructions
Sizing
Warranty
Stock availability
Rewards
Loyalty program
Company
Our story
Locations
Contact us
Shipping
Returns & exchanges
Changes & cancellations
Payment
Gift cards
Products
Materials
Assembly
Care instructions
Sizing
Warranty
Stock availability
Rewards
Loyalty program
Company
Our story
Locations
Contact us
Beauty
Categories
Ordering
Shipping
Returns & exchanges
Changes & cancellations
Payment
Gift cards
Products
Ingredients
Allergy information
Choosing the right product
FAQs
Rewards
Loyalty program
Company
Our story
Locations
Contact us
Shipping
Returns & exchanges
Changes & cancellations
Payment
Gift cards
Products
Ingredients
Allergy information
Choosing the right product
FAQs
Rewards
Loyalty program
Company
Our story
Locations
Contact us
Subscription - General
Categories
Subscriptions & orders
Signing up
Delivery information
Returns & exchanges
Payment
Gift cards
Products
Ingredients (beauty)
Ingredients (food & beverage)
Allergy information (food & beverage)
Materials (furniture & homewares)
Assembly (furniture & homewares)
Warranty (furniture & homewares)
Care instructions (furniture & homewares)
Care instructions (clothing & footwear)
Stock availability (general)
Rewards
Loyalty program
Company
Our story
Locations
Contact us
Signing up
Delivery information
Returns & exchanges
Payment
Gift cards
Products
Ingredients (beauty)
Ingredients (food & beverage)
Allergy information (food & beverage)
Materials (furniture & homewares)
Assembly (furniture & homewares)
Warranty (furniture & homewares)
Care instructions (furniture & homewares)
Care instructions (clothing & footwear)
Stock availability (general)
Rewards
Loyalty program
Company
Our story
Locations
Contact us
Download Gorgias_Helpcenter_Library-FAQs.csv here! 👈
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