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Help center templates

Below you'll find simple templates to organise your help center categories based on industry. View the sample help center to see how these categories appear. Download the csv templates then upload these into your Gorgias help center to get started quickly.

How it works

  1. Click Download to download a CSV file
    Note: do not open this file before uploading
  2. In Gorgias, go to Settings > Help center > select the desired help center
  3. Click Installation
  4. Click Import articles
  5. Drag the CSV file into the upload area, then click Import file
  6. Click Confirm Import

Your help center will be be configured with categories, sub categories and articles. All you need to do now is fill in the article contents. Easy!

Templates

Clothing and footwear

View sample help center

Categories
Ordering
Shipping
Returns & exchanges
Changes & cancellations
Payment
Gift cards

Products
Materials
Care instructions
Sizing
Stock availability

Rewards
Loyalty program

Company
Our story
Locations
Contact us
Furniture and homewares

View sample help center

Categories
Ordering
Shipping
Returns & exchanges
Changes & cancellations
Payment
Gift cards

Products
Materials
Assembly
Care instructions
Assembly
Warranty

Rewards
Loyalty

Company
Our story
Locations
Contact us
Food and beverage

View sample help center

Categories
Ordering
Shipping
Returns & exchanges
Changes & cancellations
Payment
Gift cards

Products
Ingredients
Allergy information

Rewards
Loyalty program

Company
Our story
Locations
Contact us
Pet supplies

View sample help center

Categories
Ordering
Shipping
Returns & exchanges
Changes & cancellations
Payment
Gift cards

Products
Materials
Assembly
Care instructions
Sizing
Warranty
Stock availability

Rewards
Loyalty program

Company
Our story
Locations
Contact us
Beauty

View help center example

Categories
Ordering
Shipping
Returns & exchanges
Changes & cancellations
Payment
Gift cards

Products
Ingredients
Allergy information
Choosing the right product
FAQs

Rewards
Loyalty program

Company
Our story
Locations
Contact us
Subscription - General

View sample help center

Categories
Subscriptions & orders
Signing up
Delivery information
Returns & exchanges
Payment
Gift cards

Products
Ingredients (beauty)
Ingredients (food & beverage)
Allergy information (food & beverage)
Materials (furniture & homewares)
Assembly (furniture & homewares)
Warranty (furniture & homewares)
Care instructions (furniture & homewares)
Care instructions (clothing & footwear)
Stock availability (general)

Rewards
Loyalty program

Company
Our story
Locations
Contact us

Download Gorgias_Helpcenter_Library-FAQs.csv here! 👈

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