Introducing: Centralized store management in GorgiasUpdated 7 days ago

With Gorgias, you can manage all of your customer interactions — like emails, chats, and phone calls — from a single platform. If your brand has multiple ecommerce stores connected to Gorgias, you can view and manage each store’s setup from a single, centralized location.

View your stores

The store management page lists all the ecommerce stores you’ve connected to your Gorgias Helpdesk. Here, you’ll find the Store Name, Store URL and an icon for each of the channels that are enabled for the store.

1. From your helpdesk, click the Settings icon in the bottom-left corner.
2. In the sidebar, scroll to Account, then select Store Management.
3. Review your list of stores, and hover over the icons in the Channels column to confirm which channels are already set up.

Manage stores

Select a store from the list to view and manage the ecommerce integration details, data sharing between your store and Gorgias, and the channels configured for that store.

1. From the store management page, select the store you’d like to manage.
2. Depending on the ecommerce platform you’ve connected, you’ll see different options in the General tab:
   
   
   • For Shopify stores, you can review your store URL and Sync Customer notes with Shopify or Enable customer matching with Shopify.
   • For Magento 2 stores, you can review your store URL and reveal, edit, or delete the values for Consumer key, Consumer secret, Access token or Access token secret.
   • For BigCommerce stores, you can review your store URL.
     
     
3. Click the Channels tab to assign or un-assign the channels you use to communicate your customers.

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• Manage multiple stores in Gorgias