Manage stores in GorgiasUpdated 15 days ago

When you connect Shopify, BigCommerce, or Magento 2 stores to Gorgias, you bring data from your ecommerce platform into your helpdesk for your agents to use while handling customer tickets. You can manage your connected stores and the channels associated with them from the store management page.

Requirements

• Only the account owner and admins can manage stores and their connected channels
• You can access the store management page on any helpdesk plan

Manage stores connected to Gorgias

The stores you’ve connected to Gorgias, and details like the Store Name, Store URL, and an icon for each channel that's enabled for that store, are listed on the store management page.

1. From your helpdesk, click the  Settings icon in the bottom-left corner.
2. In the menu, locate Workspace, then select Store.
3. Review your list of stores, and hover over the icons in the Channels column to confirm which channels are already set up.

Connect a new store

1. From the store management page, click Add new store in the top-right corner.
2. Select your ecommerce integration.
3. Follow the prompts to connect Shopify, BigCommerce, or Magento 2.

Manage existing store information

Select a store from the list to view or manage its connection details, how data is shared between the store and Gorgias, and which channels are set up for that store.

Shopify:

1. From the store management page, select the store you’d like to manage.
2. From the General tab, click the toggles to turn Sync Customer notes with Shopify or Enable customer matching with Shopify on or off.
3. Click Save changes.

BigCommerce:

1. From the store management page, select the store you’d like to manage.
2. From the General tab, you can review the store URL for the integration.
3. Click Save changes.

Magento 2:

1. From the store management page, select the store you’d like to manage.
2. From the General tab, click the text input under Consumer key, Consumer secret, Access token or Access token secret to reveal, edit, or delete the value.
3. Click Save changes.

Delete a store

If you’d like to disconnect a store from your Gorgias helpdesk, you can delete it from the store management page. Deleting a store will remove all related integrations and data from your helpdesk.

1. From the store management page, select the store you’d like to delete.
2. From the General tab, click Delete Store.
3. Click Delete.

Manage channels

You can individually manage the channels for each connected store in Gorgias to customize your support offering on a store-by-store basis.

Edit channels

1. From the store management page, select the store you’d like to manage.
2. Click the Channels tab.
3. Select a channel from the list.
4. Use the side panel to set up the channel, then click Save changes.