Languages Gorgias can detectUpdated 10 days ago

Gorgias can currently detect up to 54 languages in your support tickets (tickets won't automatically be translated into English).

You can use languages in View filters - for example, you can create a view to show Spanish tickets only - or in Rules - for instance, you can use it to assign Spanish tickets to a team or an agent who speaks Spanish.

Supported languages

• Afrikaans (AF)
• Albanian (SQ)
• Arabic (AR)
• Bulgarian (BG)
• Catalan (CA)
• Chinese (Simplified, PRC, code ZH-CN)
• Chinese (Traditional, Taiwan, code ZH-TW)
• Croatian (HR)
• Czech (CS)
• Danish (DA)
• Dutch (NL)
• English (EN)
• Estonian (ET)
• Finnish (FI)
• French (FR)
• German (DE)
• Greek (EL)
• Gujarati (GU)
• Hebrew (HE)
• Hindi (HI)
• Hungarian (HU)
• Indonesian (ID)
• Italian (IT)
• Japanese (JA)
• Kannada (KN)
• Korean (KO)
• Latvian (LV)
• Lithuanian (LT)
• Macedonian (MK)
• Malayalam (ML)
• Marathi (MR)
• Nepali (NE)
• Norwegian (NO)
• Punjabi (PA)
• Persian (FA)
• Polish (PL)
• Portuguese (PT)
• Romanian (RO)
• Russian (RU)
• Slovak (SK)
• Slovenian (SL)
• Somali (SO)
• Spanish (ES)
• Swahili (SW)
• Swedish (SV)
• Tagalog (TL)
• Tamil (TA)
• Telugu (TE)
• Turkish (TR)
• Ukrainian (UK)
• Urdu (UR)
• Vietnamese (VI)
• Welsh (CY)

Limitations

• Our language detection will only affect the message body, not the subject of the ticket.
• The proper language won't be detected if the message body is written in two different languages.
• The language can't be detected for a single word or extremely short messages.
• The Chat widget setup allows for fewer languages, as mentioned here, but the ones mentioned above can still be recognized elsewhere.