Languages Gorgias can detectUpdated 8 months ago

Gorgias can currently detect up to 54 languages in your support tickets (tickets won't automatically be translated into English).

You can use languages in View filters - for example, you can create a view to show Spanish tickets only - or in Rules - for instance, you can use it to assign Spanish tickets to a team or an agent who speaks Spanish.

Supported languages

• Afrikaans (AF)
• Albanian (SQ)
• Arabic (AR)
• Bulgarian (BG)
• Catalan (CA)
• Chinese (Simplified, PRC, code ZH-CN)
• Chinese (Traditional, Taiwan, code ZH-TW)
• Croatian (HR)
• Czech (CS)
• Danish (DA)
• Dutch (NL)
• English (EN)
• Estonian (ET)
• Finnish (FI)
• French (FR)
• German (DE)
• Greek (EL)
• Gujarati (GU)
• Hebrew (HE)
• Hindi (HI)
• Hungarian (HU)
• Indonesian (ID)
• Italian (IT)
• Japanese (JA)
• Kannada (KN)
• Korean (KO)
• Latvian (LV)
• Lithuanian (LT)
• Macedonian (MK)
• Malayalam (ML)
• Marathi (MR)
• Nepali (NE)
• Norwegian (NO)
• Punjabi (PA)
• Persian (FA)
• Polish (PL)
• Portuguese (PT)
• Romanian (RO)
• Russian (RU)
• Slovak (SK)
• Slovenian (SL)
• Somali (SO)
• Spanish (ES)
• Swahili (SW)
• Swedish (SV)
• Tagalog (TL)
• Tamil (TA)
• Telugu (TE)
• Turkish (TR)
• Ukrainian (UK)
• Urdu (UR)
• Vietnamese (VI)
• Welsh (CY)

Limitations

• Our language detection will only affect the message body, not the subject of the ticket.
• The proper language won't be detected if the message body is written in two different languages.
• The language can't be detected for a single word or extremely short messages.
• The Chat widget setup allows for fewer languages, as mentioned here, but the ones mentioned above can still be recognized elsewhere.