Configure multiple languages for chat and chat automation featuresUpdated a day ago

Gorgias chat integrations and automation features like flows, article recommendations and order management can be configured in multiple languages so that visitors to the store or website where chat is installed are shown content in the language that matches their browser language.

Gorgias supports the following languages:

• English (US)
• French (FR)
• French (Canada)
• Spanish
• Danish
• Swedish
• Italian
• Dutch
• German
• Norwegian
• Czech
• Brazilian Portuguese
• English UK
• Japanese
• Finnish

Requirements

• Available on all Helpdesk plans
• The account owner and admins can manage language settings

Set available languages for chat

If your brand operates in a variety of locales, you might like to localize the chat widget to appear in that region's language when someone visits your store or website. You can add multiple languages to a single chat integration so that it appears in the language that matches a visitor's browser language. You can also customize the widget copy to match your brand's voice and tone.

Add languages to an existing chat integration

When the visitor's browser language matches one of the languages you've configured, they'll see the copy in the matching language. If their browser language is in a language you haven't set up, they'll see the chat in your default language.

1. From your helpdesk, click the  Settings icon in the bottom-left corner.
2. In the menu, locate Channels, then select Chat.
3. Select a chat integration from the list.
4. Select the Language tab at the top of the page.
5. Click Add language.
6. Search for and select a language from the list.
7. Repeat the steps for each language you'd like to add.

Customize chat copy

When you add a new language to chat, the default chat copy is provided in the language you specify. If you'd like to customize the copy to match your brand's voice and tone, follow the steps below:

1. From your helpdesk, click the  Settings icon in the bottom-left corner.
2. In the menu, locate Channels, then select Chat.
3. Select a chat integration from the list.
4. Select the Language tab at the top of the page.
5. Select a language from the list.
6. Next to the default copy, enter your desired copy in the Enter custom value field.
7. Click Save changes.

Set a default language

When you first set up a chat integration, the language you select during the configuration becomes the default language. The default language is the fallback language that customers will see if they're browsing your store or website in a language you haven't configured. To update your default language:

1. From your helpdesk, click the  Settings icon in the bottom-left corner.
2. In the menu, locate Channels, then select Chat.
3. Select a chat integration from the list.
4. Select the Language tab at the top of the page.
5. Click the  three dots icon next to your desired default language, then select Make default language.

Set available languages for automation features

If you've enabled automation features for your chat integration, make sure that the available languages for these features match the chat integration's languages.

Flows and article recommendations won't be shown to customers unless they're available in a language that matches the chat widget. Order management, on the other hand, has built-in translations and will update automatically to match the chat widget's language.

Add languages to flows

1. From your helpdesk, click the dropdown menu in the top-left corner.
2. Select Workflows.
3. In the menu, locate Tools, then select Flows.
4. Select an existing flow from the list, or click Create custom Flow/Create from template.
5. Click the language dropdown menu at the top of the flow editor, and select a language. To remove a language, click Delete.
6. Edit the steps for the selected language in the flow editor.
7. Repeat this for each language you'd like to add.
8. Click Publish.

Add languages to article recommendations

If you'd like customers to receive article recommendations in their browser language, you'll need to publish help center articles in each language you've configured for the chat integration.

1. From your helpdesk, click the  Settings icon in the bottom-left corner.
2. In the menu, locate Channels, then select Help Center.
3. Select your help center from the list, then click the Preferences tab.
4. Under Available languages, click the + icon, then select the relevant languages.
5. Click the Articles tab, then select an existing article or click Create article.
6. Click the Language dropdown menu in the top-right corner of the article editor, and select a language to add a translation for your article.
7. In the article editor, write your article translation, then click Save and publish.