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Priority ticket Rule best practicesUpdated 4 months ago

Whether you want to identify loyal repeat customers, customers who are reaching out to cancel an order, or customers who are frustrated/disappointed, you can do that with Rules. 

You can also set up corresponding Views to quickly and easily manage these tickets or ensure they're getting to the correct person. 



Urgent tickets

You can set up a Rule to auto-tag the ticket if the customer is showing impatience or mentions an urgent need - like "Ordered the wrong item. Need to cancel immediately!"

Rule setup

View filters


VIP shoppers

With this Rule, you'll be able to recognize shoppers with a high number of orders and create a matching View if you want to give their tickets some extra attention.

Rule setup

View filters

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