150 Results for "AI Agent"
Explore AI Agent performance by ticket topic
... more granular ticket topics detected by AI Agent Review AI Agent’s overall performance You can access the Intents page by going to AI Agent from the main menu, then selecting Intents. At the top of the page, you can review key metrics to understand AI Agent ...
Customize how AI Agent behaves
... AI Agent a list of topics that it should never try to resolve. Use the Rule called Prevent AI Agent from answering to indicate when AI Agent should ignore a ticket and leave it for your other agents. For example, you might have AI Agent ignore tickets from specific ...
Continuously improve AI Agent with Opportunities (Beta)
... experience based on your usage and feedback. Once your AI Agent is live, Opportunities highlight specific improvements you can make based on conversations that AI Agent wasn’t able to fully resolve. Reviewing and acting on these recommendations helps you improve AI Agent’s knowledge so it ...
Customize how AI Agent hands over Chats to live agents
When you enable AI Agent on Chat, you can customize how the AI communicates with shoppers during a handover to your live agents. You can create custom instructions both for when Chat is online and offline. In this article, you’ll learn how to customize handovers for ...
Support Actions: Connect AI Agent to ShipBob
ShipBob is a third-party logistics (3PL) provider that allows you to manage fulfillment, inventory and shipping for your online store. Using Support Actions, you can connect AI Agent to ShipBob so that it can fully resolve requests from shoppers on your behalf. With access ...
Set up and use AI Agent on Chat
When you set up AI Agent for your store, you can choose to connect it to your Chat channels. For stores with a high volume of Chat tickets, enabling AI Agent on Chat allows you to automate repetitive tickets for your team and gives shoppers relevant answers to ...
Support Actions: Connect AI Agent to ShipStation
ShipStation is a third-party logistics (3PL) platform that allows you to manage small parcel shipping for your online store. Using Support Actions, you can connect AI Agent to ShipStation so that it can fully resolve requests from shoppers on your behalf. With access to ShipStation ...
Install chat and enable AI Agent on Gorgias
Gorgias chat allows your customers to engage with your support team or AI Agent in real time, from a conversational interface that integrates with your ecommerce website. With AI Agent, your customers can also self-service common support issues, giving your team members more time to ...
