150 Results for "AI Agent"
Manage existing content for AI Agent
... days Last 60 days Last 90 days In use by AI Agent Show content based on whether it’s currently enabled or disabled for AI Agent to use as knowledge Intent Show content based on the type of tickets where it was used by AI Agent. For example, ...
How to upgrade your AI Agent subscription
... , 2025, these features are already included in your AI Agent subscription. In this article, you’ll learn how to upgrade your AI Agent subscription to access new features. If you don’t currently subscribe to AI Agent, visit the Billing & usage page to ...
How Gorgias's AI Agent works
... passes a second AI model’s confidence threshold. Otherwise, AI Agent hands the conversation over to your team. How you control and optimize AI Agent You have full control over how AI Agent interacts with customers and generates responses. AI Agent has multiple tools and settings to help ...
Create Guidance to give AI Agent custom instructions
... Agent subscription You must have Lead, Admin or Account Owner permissions Creating a new Guidance You can create new Guidance from Knowledge in your AI Agent settings. You can have up to 100 Guidance enabled for AI Agent at the same time. Although AI Agent can read and understand ...
View event logs for AI Agent Actions
AI Agent uses Actions to make changes in the apps that you use to run your store and resolve shoppers’ tickets. Admins and Team Leads can see an event log for each Action that AI Agent uses to respond to shoppers’ tickets. Each log provides a record of ...
Support Actions: Connect AI Agent to ShipHero
ShipHero is a third-party logistics (3PL) provider that allows you to manage warehouse and shipping for your online store. Using Support Actions, you can connect AI Agent to ShipHero so that it can fully resolve requests from shoppers on your behalf. With access to ShipHero ...
Create an Action to connect AI Agent to other apps
An Action is a series of tasks that AI Agent performs on your behalf in multiple connected apps. Typically, requests from shoppers require your agents to make changes in one or more separate tools, like Shopify, a 3rd-party logistics platform, or your subscription portal ...
Manage your product information for AI Agent
Who can use this feature? Owner, Admin and Lead roles All plans with the AI Agent Can be used with Shopify stores connected to Gorgias AI Agent uses information about your products to generate relevant, personalized answers and recommendations for shoppers, and to engage in conversations ...
