150 Results for "AI Agent"
Best practices for writing Guidance
... by X hours” “Send Macro XYZ” “Assign ticket to Agent X” Tone of voice instructions → although you can tell AI Agent what to say in Guidance, any instructions about brand voice and tone should be set up in your AI Agent settings. AI Agent ...
Review performance analytics for Support Agent
... tickets AI Agent is handling, as well as the outcome of those tickets. Use the dropdown menu to switch between reviewing ticket data for AI Intent or AI Agent Outcome AI Intent → tells you what AI Agent’s tickets are about (for example, questions about a ...
Best practices: prepare Shopping Assistant for sales conversations
... s website and AI Agent enabled on Chat to make the most of shopping assistant skills Getting AI Agent ready to sell In order for AI Agent to successfully handle sales conversations, you may need to make changes to your existing AI Agent and Chat settings. The goal here ...
Report order issue 101
Automations like Order Management are only available for accounts with an active AI Agent subscription. The Report order issue feature is part of Order Management and can be enabled in Chat, Help Center, and Contact Forms. It allows customers to submit order-related inquiries - when an ...
Flows 101
To use automation features like Flows, you must have an active AI Agent subscription. Flows is supported on Shopify, BigCommerce and Magento 2 stores. Flows are automated Q&A conversation scenarios that operate across multiple channels and assist shoppers with personalized guides, answers, and recommendations ...
Order Management 101
To use automation features like Order Management, you must have an active AI Agent subscription. Order Management is only supported on Shopify stores (it is not compatible with BigCommerce or Magento 2). Order Management allows your customers to check their order status, tracking number, and ...
Return Flow with Loop Returns
Automation features like Order Management are only available for accounts with an active AI Agent subscription. You can connect your Loop Returns integration with the Return Order option in Order Management. When your shoppers are using the Return an order option in your Chat, Help Center, or Contact ...
How Shopping Assistant recommends products
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant) Can be used with Shopify stores connected to Gorgias When a shopper starts a conversation, Shopping Assistant doesn' ...
