66 Results for "Automation rules"
Navigate AI Agent from setup to going live
... of your ticket volume. Performance Go to Statistics > AI Agent > Overview to review a report with key metrics including AI Agent’s automation rate, automated interactions and cost savings. Learn more. Go to Statistics > AI Agent > AI Agent to see further performance details, ...
Legacy pricing for Helpdesk and AI Agent subscribers
... your usage for helpdesk tickets or automated interactions, but not both. This means that you can only be charged a ticket fee or an automation fee based on the outcome of a ticket. Here’s an example of how you’re charged for a ticket: You ...
How Gorgias's AI Agent works
... messages and other threats. AI Agent also checks whether the message is listed as an excluded topic (included in your Prevent AI from answering Rule). Step 2 — Identify knowledge and make decisions After AI Agent evaluates and verifies a customer’s question, the next step is ...
Amazon, eBay, TikTok, Back Market, Newegg, Etsy & Walmart by ChannelReply
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. ChannelReply allows you to respond to eBay, Amazon, Back Market, Newegg, Etsy, and Walmart buyer messages from ...
Set up and go live with AI Agent
This article covers the basics of how to set up AI Agent and start automating repetitive customer inquiries. Using a plug-and-play setup, you can add your brand's content to train AI Agent with knowledge about your store, products and policies. You can ...
Manage automatic ticket assignment in Gorgias
When handling tickets in Gorgias, you can either allow support agents to manually select and assign tickets to themselves, or enable auto-assignment so that incoming tickets that meet specific conditions are automatically assigned. To set up auto-assignment, you’ll need to create ...
Send and receive email from Gorgias using automatic forwarding
When you create a new Gorgias helpdesk, we automatically generate a base email address that you can use to send and receive mail from Gorgias. If you’d prefer to send email with your company’s email address while using Gorgias, you can connect your email ...
Auto-Close common Rule templates
These Rules will automatically close and tag tickets. General Automatic OOO replies Use case: Automatically close tickets that are automated out-of-office replies. Example: Non-support tickets Use case: Automatically close tickets that aren't genuine support inquiries - notifications from Shopify ...
