46 Results for "Automation rules"
Legacy pricing for Helpdesk and AI Agent subscribers
... your usage for helpdesk tickets or automated interactions, but not both. This means that you can only be charged a ticket fee or an automation fee based on the outcome of a ticket. Here’s an example of how you’re charged for a ticket: You ...
How Gorgias's AI Agent works
... messages and other threats. AI Agent also checks whether the message is listed as an excluded topic (included in your Prevent AI from answering Rule). Step 2 — Identify knowledge and make decisions After AI Agent evaluates and verifies a customer’s question, the next step is ...
Why AI Agent closes or snoozes tickets without responding
... If there are tickets you never want AI Agent to touch — regardless of how it would classify them — use the Prevent AI Agent from answering rule . This is different from a close: AI Agent won't attempt a response, a handover, or a silent close. The ...
Amazon, eBay, TikTok, Back Market, Newegg, Etsy & Walmart by ChannelReply
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. ChannelReply allows you to respond to eBay, Amazon, Back Market, Newegg, Etsy, and Walmart buyer messages from ...
How to use Gorgias: a quick start guide
Welcome to Gorgias, we’re so excited you’re here! Gorgias brings customer support requests from a variety of channels into a centralized, AI-powered platform; so you and your team can efficiently monitor, prioritize, and solve any volume of customer ...
Skills explained
Skills give you direct control over how AI Agent responds to incoming conversations. Gorgias classifies each conversation by intent — the type of request a shopper is making, like a return, a cancellation, or a missing item. A skill is a set of instructions for one or more ...
