75 Results for "Automation rules"
Manage your product information for AI Agent
Who can use this feature? Owner, Admin and Lead roles All plans with the AI Agent Can be used with Shopify stores connected to Gorgias AI Agent uses information about your products to generate relevant, personalized answers and recommendations for shoppers, and to engage in conversations ...
Sync and manage content from your store website and URLs
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias AI Agent is only as helpful as the information it has access to. That’s why you can sync content directly from trusted ...
Enable or disable content for AI Agent
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias AI Agent relies on your brand’s knowledge to generate responses and answer customer inquiries. Knowledge is made up of content from various ...
Manage existing content for AI Agent
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Keeping your brand’s content accurate and up to date is essential to provide excellent customer support, and to increase AI Agent ...
Answer chat tickets with automatic Article Recommendations (BigCommerce and Magento)
Who can use this feature? Owner, Admin and Lead roles All plans with the AI Agent add-on (required to access automations) Can be used with BigCommerce and Magento stores Deprecated for Shopify integrations: Article Recommendations are not available for Gorgias accounts with connected ...
Control which products Shopping Assistant recommends
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant) Can be used with Shopify stores connected to Gorgias Shopping Assistant can recommend any product from your Shopify catalog. By ...
Search assist and ask anything input: proactively start conversations with shoppers
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (requires upgrade to use Shopping Assistant skills) Can be used with Shopify stores connected to Gorgias You can use customer engagement features like search assist and ask anything input to proactively ...
Add your brand's content for AI Agent
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Your brand’s content is essential for AI Agent to respond to and resolve customer inquiries with confidence and accuracy. The more complete ...
