47 Results for "Automation rules"
Import emails into Gorgias
... with a customer in a ticket before importing from an email address, we'll merge their imported profile into their existing one. Rule automations will not be applied to imported emails. Import emails from a connected address You can import data from any verified email address that you ...
Navigate AI Agent from setup to going live
... of your ticket volume. Performance Go to Statistics > AI Agent > Overview to review a report with key metrics including AI Agent’s automation rate, automated interactions and cost savings. Learn more. Go to Statistics > AI Agent > AI Agent to see further performance details, ...
Legacy pricing for Helpdesk and AI Agent subscribers
... your usage for helpdesk tickets or automated interactions, but not both. This means that you can only be charged a ticket fee or an automation fee based on the outcome of a ticket. Here’s an example of how you’re charged for a ticket: You ...
How Gorgias's AI Agent works
... messages and other threats. AI Agent also checks whether the message is listed as an excluded topic (included in your Prevent AI from answering Rule). Step 2 — Identify knowledge and make decisions After AI Agent evaluates and verifies a customer’s question, the next step is ...
Amazon, eBay, TikTok, Back Market, Newegg, Etsy & Walmart by ChannelReply
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. ChannelReply allows you to respond to eBay, Amazon, Back Market, Newegg, Etsy, and Walmart buyer messages from ...
Set up and go live with AI Agent
This article covers the basics of how to set up AI Agent and start automating repetitive customer inquiries. Using a plug-and-play setup, you can add your brand's content to train AI Agent with knowledge about your store, products and policies. You can ...
Create filters for Gorgias Views and Advanced Search
Using Views and Advanced Search in Gorgias starts with understanding how attributes, operators, and values work together to create a filter. By applying multiple filters, you can build Views that display relevant tickets, or search your helpdesk for tickets that match your conditions. Tip: Check ...
