345 Results for "actions"
Continuously improve AI Agent with Opportunities (Beta)
... Types of opportunities Each opportunity highlights an action you can take to create, edit, update or delete AI Agent’s knowledge. The actions you can take depend on the type of opportunity: fill knowledge gap or resolve conflict. Fill knowledge gap You will see an opportunity ...
Order Management 101
... returns, just submit a request to return - agents are still in charge of approving and processing these which can be done using Macro Actions. If configured with Loop Returns, customers will be redirected to the Loop Returns portal to complete the return process there. Cancel Allows customers ...
Create and manage routines with Gaia
... activity and data in your account, like reporting, monitoring trends or asking for analysis. Currently, Gaia cannot use a routine to perform actions like drafting or sending customer messages. Work with Gaia on a routine You can work with Gaia to create a routine instead of planning ...
Textline
... app: Once the installation is done, there will be no HTTP integration created! Then complete the setup by choosing the desired integration actions: The first option above is to allow Textline to assign the ticket in Gorgias to a user when the conversation in Textline is ...
Import and export Macros
Under Settings -> Productivity -> Macros, you can import and export your Macros by clicking on the dropdown arrow in the upper right corner. You can import your Macros from a different helpdesk using the Import Macros from CSV option - just make sure to use existing ...
Create Dashboards to track KPIs in Gorgias
Who can use this feature? All roles can view dashboards and reports, but only Admins and Leads can create, edit, and delete them. All dashboards and reports are shared across the organization and are not limited to individual admins or their specific teams. Statistics are available ...
AI coverage: review and manage the topics AI Agent handles
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias You can use AI coverage to understand and control which types of tickets AI Agent handles and which ones it hands over to your ...
Gaia explained
Who can use this feature? All roles All plans Beta feature: Gaia is in open beta, and may not be available yet to some Gorgias accounts. Some capabilities are still under development and may change during this time. New features and capabilities may roll out gradually. Your ...
