344 Results for "actions"
Continuously improve AI Agent with Opportunities (Beta)
... Types of opportunities Each opportunity highlights an action you can take to create, edit, update or delete AI Agent’s knowledge. The actions you can take depend on the type of opportunity: fill knowledge gap or resolve conflict. Fill knowledge gap You will see an opportunity ...
Order Management 101
... returns, just submit a request to return - agents are still in charge of approving and processing these which can be done using Macro Actions. If configured with Loop Returns, customers will be redirected to the Loop Returns portal to complete the return process there. Cancel Allows customers ...
Textline
... app: Once the installation is done, there will be no HTTP integration created! Then complete the setup by choosing the desired integration actions: The first option above is to allow Textline to assign the ticket in Gorgias to a user when the conversation in Textline is ...
Import and export Macros
... id=45 doesn't exist in your Gorgias account so the third line will be skipped by the importer. If you export Macros from Gorgias, edit them, and import them back, the Macro Actions related to the Macros won't be affected by these changes.
Create Dashboards to track KPIs in Gorgias
... dashboard. Click Add Charts. Tip: You can also add a chart to a dashboard from an existing report or dashboard. Click the three dots actions menu in the top-right corner of any chart, then select Add to Dashboard. Edit a dashboard Once you’ve created ...
Coach AI Agent and give feedback to improve its responses
You can coach AI Agent by giving feedback on the tickets it answers. Your feedback helps AI Agent select the right knowledge sources to answer customer inquiries, and improves its ability to respond to similar questions in the future. Giving feedback also helps you troubleshoot AI Agent’s ...
Kangaroo Loyalty Rewards
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Enhance your customer service experience with Kangaroo's seamless integration with Gorgias. This powerful tool provides customer support agents with direct ...
Connect a store to Gorgias: Magento 2
Who can use this feature? The account owner and admins can connect or delete a Magento 2 integration Available on the Pro plan or higher You need admin access to your Magento 2 store to complete the connection Connecting your Magento 2 store to Gorgias gives your support team ...
