344 Results for "actions"
Create guidance to give AI Agent knowledge about your business
... s details while responding to a question about order status. To reference an action: Open an existing guidance or create a new one. Select Actions in the text editor. Search for and select an action to insert. For more on creating actions, see create an action to connect ...
Create a new skill for AI Agent
... s order number, first name, or shipping address. In the Instructions editor, click {+} Variables to insert a variable. Add actions Actions are tasks AI Agent can perform in your connected tools, like creating a return in Loop Returns, canceling an order in ...
Enable AI Agent on SMS
... your test conversation. If the response AI Agent provides isn't quite right, reasoning lets you see which skills, knowledge, or actions it used, so you can create or update these resources and help AI Agent provide an accurate and more successful response. How AI ...
Create a Help Center, Article, or Category
Only Admins and Leads can access, set up, and manage the Help Center integration. We'll go through how to set up a Help Center, create an article, and create a category and subcategory to put your articles in. Steps Create a Help Center 1 ...
Enable AI Agent on WhatsApp (Beta)
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Beta: AI Agent on WhatsApp is currently in open beta. Some capabilities are still in development. Feature behavior and plan availability are subject ...
Manage Gorgias call flows and IVR menus
With the Gorgias Voice Add-on, you can design the path your customers follow when they contact your support team by phone. The call flow editor allows you automatically triage callers based on your Business Hours or fields in their profile, and to map out how callers ...
How to use Gorgias: a quick start guide
Welcome to Gorgias, we’re so excited you’re here! Gorgias brings customer support requests from a variety of channels into a centralized, AI-powered platform; so you and your team can efficiently monitor, prioritize, and solve any volume of customer ...
Best practices for writing skills
A skill tells AI Agent how to handle one type of conversation every time it comes up. The clearer your instructions, the more reliably AI Agent follows them. This article covers how to choose which conversations to cover and how to write skills, so AI Agent can act ...
