345 Results for "actions"
Kangaroo Loyalty Rewards
... adjust the customer's Loyalty Points in Kangaroo, which will then reflect in the Gorgias widget: You can also assign a free shipping offer to a customer: Once either option is used, the actions will be visible in the ticket’s internal note:
Coach AI Agent and give feedback to improve its responses
... AI Agent to prioritize or not deprioritize a source for similar tickets in the future. Sources you’ll find here include: Skills Guidance Actions Help Center articles Store website Products from your Shopify store Orders URLs Documents Suggest a different source If there is a source that AI ...
Connect a store to Gorgias: Magento 2
... , click API, and then select these permissions: Sales > Operations > Orders > Actions > View Sales > Operations > Orders > Actions > Edit Sales > Operations > Orders > Actions > Cancel Sales > Operations > Orders > Actions > Credit Memos Sales > Operations ...
Enable AI Agent on SMS
... your test conversation. If the response AI Agent provides isn't quite right, reasoning lets you see which skills, knowledge, or actions it used, so you can create or update these resources and help AI Agent provide an accurate and more successful response. How AI ...
Create guidance to give AI Agent knowledge about your business
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Guidance is reference knowledge you write for AI Agent in your own words. Think of a guidance as an internal article AI Agent looks ...
Create a new skill for AI Agent
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Creating a skill gives AI Agent a dedicated set of instructions for one type of conversation (like returns, order status, or ...
Create a Help Center, Article, or Category
Only Admins and Leads can access, set up, and manage the Help Center integration. We'll go through how to set up a Help Center, create an article, and create a category and subcategory to put your articles in. Steps Create a Help Center 1 ...
Enable AI Agent on WhatsApp
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Once you set up AI Agent for your store, you can choose to enable it for conversations with shoppers on WhatsApp. Deploying AI ...
