344 Results for "actions"
Enable AI Agent on Instagram and Facebook Messenger (Beta)
... close attention to the reasoning AI Agent provides with its response in your test conversation. Reasoning lets you see which skills, knowledge, or actions were used to inform the response. If the response was inaccurate or unsuccessful, you can create or update these sources to improve the ...
Add Shopify metafields to Gorgias
... rules Rules allow you to automate repetitive tasks based on a series of conditions. You can use Shopify metafields in your rule conditions to automate actions on tickets that meet the rule’s criteria. From your helpdesk, click the Settings icon in the bottom-left corner. In ...
Skills explained
... turn particular skills on or off if you aren't getting the outcomes you'd expect in specific conversations. A way to trigger actions. Actions like cancelling an order, starting a return, or updating a shipping address only run when AI Agent calls them from inside ...
Postscript
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Postscript is an SMS marketing platform for Shopify merchants. Enabling the integration allows Postscript to create SMS tickets inside Gorgias. When support ...
Set business hours for Gorgias support channels
Set business hours in Gorgias to define the days and hours your support team is available to respond to customer inquiries. Your business hours can be used in conditions when creating rules, and they control when the chat widget on your website appears online to shoppers, as well ...
Use intents and sentiments to prioritize and route tickets
Who can use this feature? • All roles can view intents on tickets • The account owner, admins, and leads can create and manage rules related to intents and sentiments All Helpdesk plans Can be used with any connected store Every message from a customer carries two signals: ...
Launch guide for Gorgias admins
Welcome to Gorgias — an AI-powered customer experience platform built for ecommerce brands. To create the best possible experience for your team, it’s important to prepare your helpdesk to handle customer requests. This includes setting up channels for incoming requests, connecting your ecommerce store to ...
Certainly
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Certainly is a Conversational AI Platform made for e-commerce and customer service - it's a conversational interface that ...
