345 Results for "actions"
Manage Gorgias call flows and IVR menus
... Click Save in the top-right corner of the call flow editor. Add and configure steps The steps in your call flow represent the actions and events your customers will encounter when they call your phone number. Once you add the step to your flow, you’ll ...
How to use Gorgias: a quick start guide
... from your connected apps that’s related to the conversation. Try it 8. Ticket header The ticket header is where you can take key actions on your ticket, like updating the ticket’s status to open, closed, or snoozed, setting the priority to low ...
Best practices for writing skills
A skill tells AI Agent how to handle one type of conversation every time it comes up. The clearer your instructions, the more reliably AI Agent follows them. This article covers how to choose which conversations to cover and how to write skills, so AI Agent can act ...
Add Shopify metafields to Gorgias
You can bring context from Shopify into Gorgias by importing your most relevant metafields into your helpdesk. Once imported, metadata will appear in customer profiles and the Shopify widget in your ticket sidebar. You can use metafields as a variable in macro reply text, and in rules. Note ...
Skills explained
Skills give you direct control over how AI Agent responds to incoming conversations. Gorgias classifies each conversation by intent — the type of request a shopper is making, like a return, a cancellation, or a missing item. A skill is a set of instructions for one or more ...
Enable AI Agent on Instagram and Facebook Messenger
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Once you set up AI Agent for your store, you can choose to enable it for conversations with shoppers on Instagram direct messages ...
Postscript
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Postscript is an SMS marketing platform for Shopify merchants. Enabling the integration allows Postscript to create SMS tickets inside Gorgias. When support ...
Launch guide for Gorgias admins
Welcome to Gorgias — an AI-powered customer experience platform built for ecommerce brands. To create the best possible experience for your team, it’s important to prepare your helpdesk to handle customer requests. This includes setting up channels for incoming requests, connecting your ecommerce store to ...
