345 Results for "actions"
Shopping Assistant explained
... lightly nudging shoppers who show interest. Promotional — Shopping Assistant is more assertive: it surfaces products and discounts earlier, and uses stronger calls to action to drive conversions. Selling style works together with buying intent. The same selling style setting produces different behavior depending on where the shopper is ...
Measure channel performance: Social
... at the top right of the report to download the tab as CSV or PDF. Individual charts and tables have their own Export as CSV action in the three-dot menu, which also offers Add to dashboard. From a drill-down panel, Export gives you the ...
Send Customer Satisfaction (CSAT) surveys
... happens with Satisfaction Surveys if a ticket gets reassigned? The survey will be counted under the new assignee under Statistics → Support Performance → Satisfaction. This action takes around 10 - 15 minutes to be reflected. What does the Satisfaction Survey look like on the shopper end? Here are some ...
Convert Campaign troubleshooting guide
... on displaying information without encouraging shopper interaction, no tracking or attribution will occur. Make sure your Campaigns have a clear call-to-action (CTA), such as: initiating a conversation with the support team clicking on a link or product card utilizing a clickable ...
Measure channel performance: Email
Who can use this feature? All roles can view this tab — only admins and agents can save filters or add a chart to a dashboard All Helpdesk plans Can be used with any connected store The Email tab measures everything that arrives through your email addresses and contact forms ...
Verify your domain to send email from Gorgias
To send email from Gorgias using an external email address, first connect an external email address, then follow the steps in this article to verify your email domain. Verifying your domain reduces bounce rates, prevents emails from landing in Spam, and ensures your email address is ...
Gorgias Analytics: Real-time reports
You can use Gorgias’s set of real-time monitoring reports to monitor your team’s daily activity, assess ticket volume and staffing needs, and identify opportunities to improve customer experience. Use the Overview reportto monitor support volume Use the Agents report to monitor the ...
Measure channel performance: Voice
Who can use this feature? All roles can view this tab — only admins and agents can save filters or add a chart to a dashboard All Helpdesk plans with a Voice subscription (required to open this tab) Can be used with any connected store The Voice tab ...
