344 Results for "actions"
Statistics 101
... your usage over time, and help you track how many inquiries from shoppers' are handled as automated interactions. You'll also get actionable insights about your products, like which products generate the most return requests and issue reporting. Check out our dedicated article on this section ...
Create a Convert Campaign
... service. Writing a campaign message Writing an effective and compelling message entices shoppers who see your campaign to engage with your team or complete an action. You might use a campaign message to: nudge shoppers to complete their order with a discount code, increase the value of their ...
Shopping Assistant explained
... lightly nudging shoppers who show interest. Promotional — Shopping Assistant is more assertive: it surfaces products and discounts earlier, and uses stronger calls to action to drive conversions. Selling style works together with buying intent. The same selling style setting produces different behavior depending on where the shopper is ...
Convert Campaign troubleshooting guide
This article outlines steps to troubleshoot why your Convert Campaigns show no impressions or no data on the Convert report. Why can't I see performance data? Let's first check if the issue lies in report filters or Campaign settings. Verify store data filtering Ensure you ...
Send Customer Satisfaction (CSAT) surveys
You can enable a satisfaction survey to collect Customer Satisfaction (CSAT) scores from your customers after a support experience with your team. Requirements CSAT surveys are available on all Helpdesk plans The account owner and admins can enable or disable the CSAT survey Enable the CSAT survey When ...
Verify your domain to send email from Gorgias
To send email from Gorgias using an external email address, first connect an external email address, then follow the steps in this article to verify your email domain. Verifying your domain reduces bounce rates, prevents emails from landing in Spam, and ensures your email address is ...
Gorgias Analytics: Real-time reports
You can use Gorgias’s set of real-time monitoring reports to monitor your team’s daily activity, assess ticket volume and staffing needs, and identify opportunities to improve customer experience. Use the Overview reportto monitor support volume Use the Agents report to monitor the ...
How you're billed for using Gorgias
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...
