344 Results for "actions"
Tickets auto-merge
... any help with how to set up conditions, check out our Rules glossary. In the end, choose Exclude ticket from auto-merge action. Alternatively, add a Macro action with the same name and have it applied to any ticket that you don't want to ...
Flow steps (triggers, options, ends)
... action is done in the back-end, but you can follow up with an Automated answer step to inform the customer of the action. Customer login Prompt the shopper to log in with their details so this data can, later on, be used for HTTP requests ...
Match Customer by Shopify Default Address Phone Number
... Number), Gorgias will automatically merge them into a single profile. Alternative handling options: Prompt the agent to merge the profiles manually. No Action: If the customer profiles cannot be automatically matched (e.g., due to conflicting information), they will remain separate. Customers ...
Analyze your Flows drop-off performance
... - selected “No, I need more help” to create a support ticket OR - reached the end of a Flow where the action is Create ticket Stats for Flow steps Use the stats for each step card in the Flow to understand which steps shoppers select most ...
How to download and view your invoices
... Amount due: what remains to be paid Tip: If your amount due is $0.00 and the invoice shows Paid, no further action is needed. Failed payments and unpaid invoices At the start of your next billing period, Gorgias automatically charges your payment method on file ...
Voice Overview Report
Voice Overview report provides an overall call volume as well as additional details of each call that can help you determine how to optimize your resources and what areas can be improved. Combined with Voice Agent report this will give you a clearer picture on the performance of your Phone ...
Manage automatic ticket assignment in Gorgias
When handling tickets in Gorgias, you can either allow support agents to manually select and assign tickets to themselves, or enable auto-assignment so that incoming tickets that meet specific conditions are automatically assigned. To set up auto-assignment, you’ll need to create ...
Email: Import email into Gorgias
Who can use this feature? The account owner and admins can import email into Gorgias Basic, Pro, Advanced and Enterprise plans Can be used with any connected store (optional) You can read and respond to emails sent to an external email address from your Gorgias ...
