345 Results for "actions"
Match Customer by Shopify Default Address Phone Number
... Number), Gorgias will automatically merge them into a single profile. Alternative handling options: Prompt the agent to merge the profiles manually. No Action: If the customer profiles cannot be automatically matched (e.g., due to conflicting information), they will remain separate. Customers ...
Analyze your Flows drop-off performance
... - selected “No, I need more help” to create a support ticket OR - reached the end of a Flow where the action is Create ticket Stats for Flow steps Use the stats for each step card in the Flow to understand which steps shoppers select most ...
How to download and view your invoices
... Amount due: what remains to be paid Tip: If your amount due is $0.00 and the invoice shows Paid, no further action is needed. Failed payments and unpaid invoices At the start of your next billing period, Gorgias automatically charges your payment method on file ...
Manage automatic ticket assignment in Gorgias
... IS] [false] THEN Add the conditions and values a ticket should have to be assigned to a team. Add the ASSIGN TEAM action, then click the Select an option drop-down menu to choose a team. Click Create rule. Tip: When creating rules, ...
Email: Import email into Gorgias
Who can use this feature? The account owner and admins can import email into Gorgias Basic, Pro, Advanced and Enterprise plans Can be used with any connected store (optional) You can read and respond to emails sent to an external email address from your Gorgias ...
Measure channel performance: SMS
Who can use this feature? All roles can view this tab — only admins and agents can save filters or add a chart to a dashboard All Helpdesk plans Can be used with any connected store The SMS tab measures the tickets that arrive by text message, isolated from ...
Measure channel performance: Chat
Who can use this feature? All roles can view this tab — only admins and agents can save filters or add a chart to a dashboard All Helpdesk plans Can be used with any connected store The Chat tab measures the tickets that come through the Gorgias chat widget, ...
Create a Convert Campaign
You can use Convert campaigns to engage with shoppers who visit your Shopify store in real time, and create an experience that closely resembles in-store interactions. Campaigns are proactive messages that appear in the Gorgias chat widget whenever a shopper visits your store and meets certain conditions ...
