529 Results for "chat"
Email integration FAQ
... I’ve set up an integration? When you create a Gorgias helpdesk, we automatically create a base email address for your Email channel ([email protected]). You can use this email address to configure email forwarding, or, you can use it ...
How metrics are calculated: AI & automation
... number of tickets included in the plan Notes The calculation always uses pricing from your current plan, even when viewing historical data. If you change plans, past values will reflect your current plan pricing. Non-USD accounts see the $3.10 and $0.85 defaults in USD ...
Digioh
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Drive 3X+ increase in conversions with Digioh! Leverage Digioh's onsite + in-app quizzes, surveys, ...
Set up Voice to make and receive calls in Gorgias
With the Gorgias Voice Add-on, customers can call your support phone number to speak with an agent, and the interaction will be saved as a Voice ticket in your helpdesk. To set your helpdesk up to take calls in Gorgias, start by adding a phone ...
Connect external apps to Gorgias and create sidebar widgets
In the Gorgias App Store, you can browse apps that connect to third-party platforms and allow you to bring their data into your helpdesk. If you're looking to connect to a platform that doesn't have an existing app in our App Store, ...
SMS FAQs
Which phone numbers that we offer have SMS capabilities? We offer SMS and MMS functionality for the United States and Canada phone numbers only. UK, Australian, and German mobile numbers have SMS functionality, but no MMS can be sent through them. What countries can I send ...
Manage Gorgias call flows and IVR menus
With the Gorgias Voice Add-on, you can design the path your customers follow when they contact your support team by phone. The call flow editor allows you automatically triage callers based on your Business Hours or fields in their profile, and to map out how callers ...
Skills explained
Skills give you direct control over how AI Agent responds to incoming conversations. Gorgias classifies each conversation by intent — the type of request a shopper is making, like a return, a cancellation, or a missing item. A skill is a set of instructions for one or more ...
