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Audit log

... was sent to one of the users User logged in - a user logged in User logged out - a user logged out User password changed - a password was changed User password reset - a password reset was requested User updated - a user has been updated (changed ...

Awtomic Subscriptions

... -tagged upon creation. If a new customer is created, the ticket will be tagged with a "new" tag: A status change will create a ticket as well: You can also use the widget actions in Gorgias, such as Skip Next Order, which ...

KrispCall

... : Workflow Settings Make sure to enable call logging: Connected Numbers Log phone calls for these numbers. The list of available numbers in the channel will be automatically selected when the integration is done for the first time. If the user purchases the number after integrating, they need ...

Search

... ticket as well - in the right sidebar, above the ticket's current customer. We're searching across multiple fields and different channels for a customer: name, surname, email, phone number, etc. The results are sorted by relevancy - if the search ...

CraftCX

... to help train their AI Agent, improve or fix the context they provide it, and see how your AI Agent's performance changes as you make changes to the Agent. For this reason, displaying these results to Support Agents is typically of low value. The ‘ ...

WhatsApp Message Templates

... Meet WhatsApp's length and character guidelines: Templates can't have newlines, tabs, or more than 4 consecutive spaces. The character limit for the body component is 1024, while the character limit for the header and footer components is 60 characters each. 4. Include ...

Narvar Returns & Exchanges

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Narvar is a cloud-based post-purchase customer experience platform that enables businesses to track orders, streamline returns and ...

Add email to Klaviyo via Flows

You can create a Flow with HTTP request that will automatically create a Klaviyo profile for your customer as soon as they leave their name and email address. You can then manage how the profile will be added to lists and segments through Klaviyo settings. Steps 1. You can start ...