... in Gorgias tickets as well, as an internal note only. 15. You can select any survey and amend the rating, which will then change it in the ticket as well and also show it as an internal note. Ticket Tags are added automatically once the internal note is ...
... your business contact information. We drafted 50 Help Center article templates that you can copy from this blogpost. Steps 1. Navigate to Settings -> Channel -> Help Center -> your Help Center. 2. Click on the Create Article button in the top right and choose Use template ...
... assessment as if you were rating the quality of the ticket yourself. When you edit the Auto QA’s assessment, Gorgias collects your changes to train and fine-tune the AI model so that it improves future scoring for similar tickets. Any changes you make will be ...
... or WhatsApp integrations before you can delete a phone number. Go to Settings > Phone numbers Select a phone number from the list to make changes Update Title to change the phone number’s name To add Voice, SMS or WhatsApp to the phone number, select + ...
... Go to your Emotive integration settings under Settings -> App Store -> HTTP Integration -> Manage -> your Emotive integration and change the value for the message_html key from {{message.body_html}} to {{message.stripped_html ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Drive 3X+ increase in conversions with Digioh! Leverage Digioh's onsite + in-app quizzes, surveys, ...
Which phone numbers that we offer have SMS capabilities? We offer SMS and MMS functionality for the United States and Canada phone numbers only. UK, Australian, and German mobile numbers have SMS functionality, but no MMS can be sent through them. What countries can I send ...
Aircall is a platform that allows you to receive and place phone calls - you can connect it to Gorgias to sync phone calls as tickets and see them in the customer timeline. View your customer data in Aircall Dialer thanks to Insights cards. The displayed information includes the customer ...
