529 Results for "chat"
Verify your domain to send email from Gorgias
... signature in the email header against the key from your DNS to make sure the email is really from you and hasn’t been changed. To complete domain verification, you'll create records in your domain registrar, using values you copied from Gorgias. From your helpdesk ...
Manage Recharge subscription via Flows
... to Ask for feedback - you can leave it like that so the customer can ask for additional assistance if needed. Alternatively, you can change it to End interaction so the customer will have to leave the Flow to ask for further assistance. Update shipping address 1. Select Collect ...
Review customer history in Gorgias
... that appear in the timeline are linked by the contact email address provided by your customer. Sometimes, a customer might reach out from a channel that doesn’t require an email address (like Instagram DMs), or from a different email address than they’ve ...
Set up custom SSO for Gorgias
Configure Gorgias as an OpenID Connect (OIDC) app in the Identity Provider (IdP) of your choice to allow users to sign into Gorgias using Single Sign-On (SSO). Note: Currently, we only support IdPs that implement the OpenID Connect Discovery Protocol ...
How Metrics are Calculated
This is a breakdown of the various metrics talked about in our statistics - what they are and how they're calculated. Tip: Join Gorgias Academy for access to programs designed to increase your Gorgias Admin proficiency, including lessons on discovering insights from CX data, and ...
Social Media: WhatsApp message templates
Who can use this feature? • Everyone (except Observers) can send an approved template from a ticket • The account owner and admins can review the full template list in your helpdesk settings (templates themselves are created in Meta's WhatsApp Manager) All Helpdesk plans ( ...
Manage your actions
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Your actions library is where you find, create, and manage all your actions. From the library, you can enable or disable ...
Connect a store to Gorgias: Magento 2
Who can use this feature? The account owner and admins can connect or delete a Magento 2 integration Available on the Pro plan or higher You need admin access to your Magento 2 store to complete the connection Connecting your Magento 2 store to Gorgias gives your support team ...
