549 Results for "chat"
Create and edit Ticket Fields
... archive fields to make space for new ones. From the Ticket Fields page, select a field to Edit and make changes You can make changes to the field’s Name, Description or Dropdown values (if using a dropdown-type field) You can change the ...
Manage your product information for AI Agent
... mentioning a specific product, make sure that: The product’s status is set to active The product is published on a sales channel The product has at least 1 variant You have not blocked AI Agent from mentioning the product To see whether AI Agent is using ...
Awtomic Subscriptions
... -tagged upon creation. If a new customer is created, the ticket will be tagged with a "new" tag: A status change will create a ticket as well: You can also use the widget actions in Gorgias, such as Skip Next Order, which ...
Search in Gorgias
... can use Advanced Search to filter your results by the following attributes: AI Agent feedback Assignee team Assignee user Auto QA Score CSAT Score Channel Closed Created Customer Customer field Integration Language Last message Last received message Priority Snooze Status Store Tags Ticket field Updated Once you select an ...
KrispCall
... : Workflow Settings Make sure to enable call logging: Connected Numbers Log phone calls for these numbers. The list of available numbers in the channel will be automatically selected when the integration is done for the first time. If the user purchases the number after integrating, they need ...
CraftCX
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. CraftCX is used to measure and improve your AI-led customer experience. Use the AXIS framework (AI Experience Impact Score ...
WhatsApp Message Templates
WhatsApp message templates are a pre-approved message that businesses use to contact customers via WhatsApp. Message templates can be sent to customers outside of WhatsApp's 24-hour customer service window, so they're essential for starting new conversations or re-engaging with ...
Manage existing content for AI Agent
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Keeping your brand’s content accurate and up to date is essential to provide excellent customer support, and to increase AI Agent ...
