... into Gorgias as an Admin and be logged into the main Gmail account the alias is linked to. Steps 1. Navigate to Settings -> Channels -> Email. 2. Click on Add Email Address in the top right corner. 3. Click on Connect Other Email Provider. 4. Enter the ...
... to check if your connection is stable enough. Do my customers receive any costs from calls? No, your customers won't be charged outside of the standard calling rates they already receive from their phone provider. Toll-free phone numbers incur no charges at all for ...
... has data on one of the marketplaces that you have on Juble.io messages you, their Ticket will appear in Gorgias as an API channel Ticket, and the Ticket Widget will show you their data from Juble.io as shown in this screenshot example: Steps 1. If ...
Sometimes Gorgias is unable to deliver your email messages. When this happens, Gorgias receives an error message from your email provider, like Gmail or Outlook, that explains why your email was not delivered. You can find the error message in your ticket conversation when an email fails ...
Yotpo is a user-generated content tool for merchants including customer reviews, visual marketing, loyalty, and referrals. This feature is only available if you're on the Yotpo Premium plan. With the integration, you can: See the customer's Yotpo status Review ...
You can create a Flow with HTTP request that will automatically show LoyaltyLion points to your customer upon their request. Steps 1. You can start the Flow with the Trigger button How many loyalty points do I have?: 2. For the second step select Customer login option - ...
Interactive Voice Response (IVR) triages inbound calls by providing callers with a menu of customizable options - to either forward their call to a selected phone number or play a message. Callers respond to the IVR menu with their dial pad by dialing numbers 1-9 and ...
Message Templates are specific message formats businesses can use to send out notifications or customer care messages via WhatsApp - they can be sent outside of the 24-hour conversation window, allowing you to start new conversations or follow up with customers who have gone silent. We only ...
