Gorgias logo
Gorgias logo

All articles

545 Results for "chat"

Why your email couldn't be delivered

... the address Spaces before or after an address Spelling errors Search for a different way to contact your recipient (for example, a social channel like LinkedIn). If possible, ask the recipient to confirm their email address. Your message was rejected or blocked by the recipient’ ...

Yotpo

... you don't, please retry steps 1-4. Gorgias will provide your Yotpo account with a long default name which you can change by changing the text in the text input under the Integration name and selecting Update integration. Yotpo Tickets First, enable Yotpo tickets by ...

Show LoyaltyLion points balance via Flows

... if needed. Alternatively, you can change it to End interaction so the customer will have to leave the Flow to ask for further assistance. 11. Once you're satisfied with your added steps, click Publish and the Flow will be live on any of your connected channels.

Set up IVR for Voice

... , receive SMS, the call ends Ticket created through the SMS integration selected in this option settings Steps 1. Go to Settings -> Channels -> Voice. 2. Click on Add Voice in the top right corner. 3. Enter an Integration title, choose the Phone number, ...

WhatsApp Message Templates

... Meet WhatsApp's length and character guidelines: Templates can't have newlines, tabs, or more than 4 consecutive spaces. The character limit for the body component is 1024, while the character limit for the header and footer components is 60 characters each. 4. Include ...

Create and edit Ticket Fields

Ticket Fields are customizable properties that allow CX teams to collect and organize information about tickets. Agents fill in ticket fields before closing a ticket, so you can continuously collect data about your conversations with customers. Ticket Fields can be mandatory, requiring an agent to populate a field ...

Audit log

Audit logs show chronological records of events on the account - who did what and when. You can find them under Settings -> Users & Teams -> Audit logs and filter them by team member, event, or time period (the longest being a week) ...

Awtomic Subscriptions

This integration was built by our partners, and the wait time in case of any technical issues might be a bit longer than for a regular support request. Awtomic makes it easy to sell subscriptions for any product—perfect for wine clubs, memberships, specialty foods, coffee ...