184 Results for "convert"
Review performance analytics for Support Agent
... chart to open an expanded view of the tickets labeled with a specific value Select any ticket in the expanded view to open the original conversation Select Download ticket data to download data about the tickets that AI Agent labeled with a specific intent or outcome in the ticket field ...
Custom HTTP Widgets
... will be optionally prompted to edit some fields if you decided so in your setup. For example: A message will be appended to the conversation so you have a clear overview of what happened on the ticket and when: If you need to send the current user id ...
Macro templates
... -off/signature, and only short, impactful sentences. Greetings/sign-off Greeting Use case: Responding to a new Chat conversation. Function: This Macro will pre-write the message body and include info specific to the customer. Example: Sign-off Use ...
Aircall
Aircall is a platform that allows you to receive and place phone calls - you can connect it to Gorgias to sync phone calls as tickets and see them in the customer timeline. View your customer data in Aircall Dialer thanks to Insights cards. The displayed information includes the customer ...
Create an Action to connect AI Agent to other apps
An Action is a series of tasks that AI Agent performs on your behalf in multiple connected apps. Typically, requests from shoppers require your agents to make changes in one or more separate tools, like Shopify, a 3rd-party logistics platform, or your subscription portal ...
Gorgias Voice call flow and IVR menu examples
We’ve compiled some examples of Interactive Voice Response (IVR) menus and call flows that you can use as inspiration to create your own. Follow the steps to replicate ours exactly, or add them into an existing call flow. Requirements Available on Helpdesk Plans with the ...
Zendesk migration 101
Migrating from Zendesk You can go through the entire migration process by following these steps: 1. Complete the Zendesk import 2. Enable channels 3. Pause the Zendesk sync 4. Disable channels The import rate can vary per account, depending on the number of comments/messages in tickets ...
Send and receive email from Gorgias using automatic forwarding
When you create a new Gorgias helpdesk, we automatically generate a base email address that you can use to send and receive mail from Gorgias. If you’d prefer to send email with your company’s email address while using Gorgias, you can connect your email ...
