184 Results for "convert"
Gorgias Chat FAQs
... reply to my customer all of a sudden? I just merged another ticket that they opened with us. Please check if both of those conversations started via the same Chat integration. If they were initiated via two separate Chat integrations, and then you merged those two tickets, ...
Create and edit conditions for Ticket Fields
... Product Issue to identify tickets from customers who report a problem with your product. Within the last month, you notice a growing number of conversations asking for refunds or reshipments due to a product issue — and you want to learn more. To properly track and report on these types ...
Tolto
... Hello, how are you doing? Tolto will instantly translate your message into the customer’s language and deliver it back in the conversation — so your customer always receives a natural, localized reply. You only need to write in your own language — Tolto takes care of the ...
Customize how AI Agent hands over Chats to live agents
... during a handover. If you select Dynamic wait time → AI Agent shares the median wait time based on your team’s previous 10 Chat conversations during business hours. Learn more. If you select In a few minutes → AI Agent shares with the shopper that they will receive a reply ...
Send and receive email from Gorgias with the Outlook integration (Microsoft 365)
To set up Email as a channel in Gorgias, you can connect your Outlook or Microsoft 365 account to your Gorgias inbox. When you connect Outlook to Gorgias, all new messages received at your support email address will appear as tickets in your helpdesk. To complete the setup ...
Ada AI Chatbot
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Ada AI chatbot can be used by non-technical CX teams and can power personalized interactions for every customer using Ada ...
Set up and go live with AI Agent
This article covers the basics of how to set up AI Agent and start automating repetitive customer inquiries. Using a plug-and-play setup, you can onboard AI Agent with knowledge about your store, products and policies. You can customize its behavior to reflect your brand ...
WhatsApp Template Quality Rating
WhatsApp is implementing strict quality monitoring of WhatsApp templates - the quality score now includes read rates as the key factor, in addition to traditional metrics like blocks and reports. This process aims to improve engagement, and ultimately better return-on-investment for businesses. The evaluation ...
