100 Results for "phone"
Set up and go live with AI Agent
... : you must subscribe to the SMS add-on to use AI Agent on this channel You can connect AI Agent to one more phone numbers that you use for SMS. Once enabled, AI Agent automatically picks up inbound text conversations to respond to shoppers. Open the dropdown ...
Use variables in macros
... Customer first name {{ticket.customer.integrations.shopify.customer.last_name}} Customer last name {{ticket.customer.integrations.shopify.customer.phone}} Customer phone {{ticket.customer.integrations.shopify.customer.default_address.address1}} Address line 1 {{ticket.customer ...
Amazon, eBay, TikTok, Back Market, Newegg, Etsy & Walmart by ChannelReply
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. ChannelReply allows you to respond to eBay, Amazon, Back Market, Newegg, Etsy, and Walmart buyer messages from ...
Handle tickets in Gorgias
Every customer conversation in Gorgias lives in a ticket. When a customer reaches out with a support inquiry, Gorgias creates a ticket and routes it to your team, regardless of which channel the request originated from. This guide walks through the full workflow for handling a ticket: ...
Set SLA policies in Gorgias
Service Level Agreements (SLAs) help you measure your support team’s performance by establishing time-based goals for the first response to and full resolution of a ticket. You can set a different SLA for each of your channels, and you can track your team ...
Shopify Actions
If you open any ticket where your customer has Shopify data, you'll notice a number of different possibilities concerning that data in the right-hand sidebar in Gorgias. Create a new order In the sidebar, in an existing Shopify customer's card, click ...
How Metrics are Calculated
This is a breakdown of the various metrics talked about in our statistics - what they are and how they're calculated. Tip: Join Gorgias Academy for access to programs designed to increase your Gorgias Admin proficiency, including lessons on discovering insights from CX data, and ...
Convert triggers glossary
Here you'll find a list of all the Campaign triggers available to Convert subscribers. We'll explain what each of them does, but you can also use Campaign templates. We also recommend checking out how some of the other merchants that use Gorgias Convert successfully created ...
