100 Results for "phone"
Use variables in macros
... Customer first name {{ticket.customer.integrations.shopify.customer.last_name}} Customer last name {{ticket.customer.integrations.shopify.customer.phone}} Customer phone {{ticket.customer.integrations.shopify.customer.default_address.address1}} Address line 1 {{ticket.customer ...
Amazon, eBay, TikTok, Back Market, Newegg, Etsy & Walmart by ChannelReply
... address is the primary email address in the Customer Service settings, and it should also be verified. A faster way to verify is via phone, OTP, as email takes more time. This is because Walmart sends Buyer messages to email addresses that match the brand's ...
Handle tickets in Gorgias
Every customer conversation in Gorgias lives in a ticket. When a customer reaches out with a support inquiry, Gorgias creates a ticket and routes it to your team, regardless of which channel the request originated from. This guide walks through the full workflow for handling a ticket: ...
Enable AI Agent on WhatsApp (Beta)
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Beta: AI Agent on WhatsApp is currently in open beta. Some capabilities are still in development. Feature behavior and plan availability are subject ...
How metrics are calculated: AI & automation
AI & automation analytics track how effectively your AI Agent and automation features are handling customer interactions and driving revenue. When reviewing your automation performance, you can use this guide to understand each metric and how it’s calculated. Requirements Available on all Helpdesk plans with the AI ...
Set SLA policies in Gorgias
Service Level Agreements (SLAs) help you measure your support team’s performance by establishing time-based goals for the first response to and full resolution of a ticket. You can set a different SLA for each of your channels, and you can track your team ...
Shopify Actions
If you open any ticket where your customer has Shopify data, you'll notice a number of different possibilities concerning that data in the right-hand sidebar in Gorgias. Create a new order In the sidebar, in an existing Shopify customer's card, click ...
How Metrics are Calculated
This is a breakdown of the various metrics talked about in our statistics - what they are and how they're calculated. Tip: Join Gorgias Academy for access to programs designed to increase your Gorgias Admin proficiency, including lessons on discovering insights from CX data, and ...
