99 Results for "phone"
WhatsApp Template Quality Rating
... to increase depending on when customers open the message. Top block reason is the most frequent reason customers reported having when they blocked your WhatsApp phone number after receiving your template. The reasons include: Spam - if they received too many messages in a short period of time Didn ...
Review customer history in Gorgias
... customer profiles. From a ticket, search for the customer in the right-hand sidebar by name, order number, email address or phone number. Select the profile you’d like to merge, then click Merge. Select the data you’d like to keep from ...
Create an Action to connect AI Agent to other apps
... a new condition. You can create conditions based on: information from Shopify about the Customer (including customer ID, name, email, phone number, and tags) Information from Shopify about the customer’s order (including billing and shipping address, order amount, ...
Tolto
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Tolto is an AI localization built for natural multilingual support, and helps e-commerce brands deliver seamless customer service in ...
Set up and go live with AI Agent
This article covers the basics of how to set up AI Agent and start automating repetitive customer inquiries. Using a plug-and-play setup, you can add your brand's content to train AI Agent with knowledge about your store, products and policies. You can ...
Shopify Actions
If you open any ticket where your customer has Shopify data, you'll notice a number of different possibilities concerning that data in the right-hand sidebar in Gorgias. Create a new order In the sidebar, in an existing Shopify customer's card, click ...
How Metrics are Calculated
This is a breakdown of the various metrics talked about in our statistics - what they are and how they're calculated. Tip: Join Gorgias Academy for access to programs designed to increase your Gorgias Admin proficiency, including lessons on discovering insights from CX data, and ...
Convert triggers glossary
Here you'll find a list of all the Campaign triggers available to Convert subscribers. We'll explain what each of them does, but you can also use Campaign templates. We also recommend checking out how some of the other merchants that use Gorgias Convert successfully created ...
