96 Results for "phone"
Create an Action to connect AI Agent to other apps
... a new condition. You can create conditions based on: information from Shopify about the Customer (including customer ID, name, email, phone number, and tags) Information from Shopify about the customer’s order (including billing and shipping address, order amount, ...
Tolto
... only. The customer will not see this version. This feature is especially useful when you want to: Remove or replace sensitive details such as phone numbers, card information, or other personal data (PII). Make small edits (e.g., updating an order ID or ...
Shopify Actions
... Address in the Shopify order widget. 2. Clicking the button opens a pop-up with all the fields required for an address, including phone numbers, province (when necessary) and ZIP codes, pre-filled with the shipping address set for the current order. 3 ...
How Metrics are Calculated
This is a breakdown of the various metrics talked about in our statistics - what they are and how they're calculated. Sign up for our Masterclass on Statistics We often mention the median - while the average is the sum of all values divided by the number of ...
Convert triggers glossary
Here you'll find a list of all the Campaign triggers available to Convert subscribers. We'll explain what each of them does, but you can also use Campaign templates. We also recommend checking out how some of the other merchants that use Gorgias Convert successfully created ...
Create and manage call queues
A call queue is the routing system that controls which agents or teams receive incoming calls from Gorgias Voice. You can use call queues to prioritize and distribute calls to your team, manage call volume, and customize the caller's experience while they wait to connect with ...
How you're billed for using Gorgias
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...
Create and edit conditions for Ticket Fields
You can create conditions so that certain Ticket Fields only appear when they are relevant to a ticket, under specific circumstances. Admins in Gorgias can define those circumstances by creating conditions (if-then statements or rules) that determine when a field should be shown to agents ...
