... visiting a different website (through a widget link or direct URL). We will also stop the timer when the agent logs out. With phone tickets, the handle time is calculated as the sum of call duration time and ticket viewing time. Ticket handle time commenced tracking on ...
... 5, 15, 30, 45, or 60 seconds. Device type Depending on whether the visitors are viewing your website via their mobile phone, or their computer, you can decide on your Campaign appearance. By using this filter, you can have separate Campaigns for mobile ...
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...
You can create conditions so that certain Ticket Fields only appear when they are relevant to a ticket, under specific circumstances. Admins in Gorgias can define those circumstances by creating conditions (if-then statements or rules) that determine when a field should be shown to agents ...
If you pay via Shopify, your invoice will be generated on your Shopify account - they'll send you a receipt/invoice - and Gorgias doesn't handle or send invoices directly to you. You can find Gorgias' usage on your Shopify monthly bill if ...
