... be synced, and data about orders will be updated when there are new shipments or credit memos related to them. Magento 2 customers' phone data can't be imported at the moment and for that reason, you won't find the customers' phone numbers ...
... to create a new cart from scratch with a new email address so that CC can contact them again. Even if they use a different phone number the 2nd time, if they used the same email address, CC won't be able to open a new conversation ...
... 's sidebar in Gorgias: [Person Emoji] Netsuite - {First Name} {Last Name} Email Address Netsuite customer id Phone Number Balance Days overdue Netsuite Orders [Package Emoji] Order {Order #} - {Order Status} Transaction Id Id Date ...
... the entire integration will break. If a ticket is already in the trash and is deleted forever, no future message from that subscriber and phone number will surface in Gorgias. Once a shopper has unsubscribed, you won't be able to send them a new campaign - ...
... to increase depending on when customers open the message. Top block reason is the most frequent reason customers reported having when they blocked your WhatsApp phone number after receiving your template. The reasons include: Spam - if they received too many messages in a short period of time Didn ...
An Action is a series of tasks that AI Agent performs on your behalf in multiple connected apps. Typically, requests from shoppers require your agents to make changes in one or more separate tools, like Shopify, a 3rd-party logistics platform, or your subscription portal ...
If you open any ticket where your customer has Shopify data, you'll notice a number of different possibilities concerning that data in the right-hand sidebar in Gorgias. Create a new order In the sidebar, in an existing Shopify customer's card, click ...
What's the difference between a standalone address, alias, and group/shared? A standalone address is a single email you use to send, receive, and log into your email. They'll have one inbox and emails can be received and sent from ...
