... end of your monthly billing period. Related articles Convert pricing Gorgias Convert 101 Voice tickets The ticket becomes a Voice ticket when at least one phone call takes place between the customer and your team. Once a ticket becomes a Voice ticket, you can have multiple calls at no ...
... the entire integration will break. If a ticket is already in the trash and is deleted forever, no future message from that subscriber and phone number will surface in Gorgias. Once a shopper has unsubscribed, you won't be able to send them a new campaign - ...
... to increase depending on when customers open the message. Top block reason is the most frequent reason customers reported having when they blocked your WhatsApp phone number after receiving your template. The reasons include: Spam - if they received too many messages in a short period of time Didn ...
An Action is a series of tasks that AI Agent performs on your behalf in multiple connected apps. Typically, requests from shoppers require your agents to make changes in one or more separate tools, like Shopify, a 3rd-party logistics platform, or your subscription portal ...
If you open any ticket where your customer has Shopify data, you'll notice a number of different possibilities concerning that data in the right-hand sidebar in Gorgias. Create a new order In the sidebar, in an existing Shopify customer's card, click ...
What's the difference between a standalone address, alias, and group/shared? A standalone address is a single email you use to send, receive, and log into your email. They'll have one inbox and emails can be received and sent from ...
This is a breakdown of the various metrics talked about in our statistics - what they are and how they're calculated. Sign up for our Masterclass on Statistics We often mention the median - while the average is the sum of all values divided by the number of ...
Here you'll find a list of all the Campaign triggers available to Convert subscribers. We'll explain what each of them does, but you can also use Campaign templates. We also recommend checking out how some of the other merchants that use Gorgias Convert successfully created ...
