Netsuite
... 's sidebar in Gorgias: [Person Emoji] Netsuite - {First Name} {Last Name} Email Address Netsuite customer id Phone Number Balance Days overdue Netsuite Orders [Package Emoji] Order {Order #} - {Order Status} Transaction Id Id Date ...
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93 Results for "phone"
CartConvert
... to create a new cart from scratch with a new email address so that CC can contact them again. Even if they use a different phone number the 2nd time, if they used the same email address, CC won't be able to open a new conversation ...
VIA
... the entire integration will break. If a ticket is already in the trash and is deleted forever, no future message from that subscriber and phone number will surface in Gorgias. Once a shopper has unsubscribed, you won't be able to send them a new campaign - ...
WhatsApp Template Quality Rating
... to increase depending on when customers open the message. Top block reason is the most frequent reason customers reported having when they blocked your WhatsApp phone number after receiving your template. The reasons include: Spam - if they received too many messages in a short period of time Didn ...
Create an Action to connect AI Agent to other apps
An Action is a series of tasks that AI Agent performs on your behalf in multiple connected apps. Typically, requests from shoppers require your agents to make changes in one or more separate tools, like Shopify, a 3rd-party logistics platform, or your subscription portal ...
Shopify Actions
If you open any ticket where your customer has Shopify data, you'll notice a number of different possibilities concerning that data in the right-hand sidebar in Gorgias. Create a new order In the sidebar, in an existing Shopify customer's card, click ...
Email integration FAQs
What's the difference between a standalone address, alias, and group/shared? A standalone address is a single email you use to send, receive, and log into your email. They'll have one inbox and emails can be received and sent from ...
How Metrics are Calculated
This is a breakdown of the various metrics talked about in our statistics - what they are and how they're calculated. Sign up for our Masterclass on Statistics We often mention the median - while the average is the sum of all values divided by the number of ...
