100 Results for "phone"
Create and manage call queues
... at a less busy time. When call back requests are enabled, callers can request a callback by pressing * (star) on their phone’s keypad. This will end the call, and create a ticket in your helpdesk for agents to manually follow up later. The ...
How you're billed for using Gorgias
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...
User permissions
In Gorgias a user’s role determines the level of permissions and access they have to the various features in the helpdesk. Admins can change an existing user’s role, and can assign a role to new users when they’re invited to Gorgias. Use the ...
Create and edit conditions for Ticket Fields
You can create conditions so that certain Ticket Fields only appear when they are relevant to a ticket, under specific circumstances. Admins in Gorgias can define those circumstances by creating conditions (if-then statements or rules) that determine when a field should be shown to agents ...
