... can review key metrics to understand AI Agent’s performance. Over time, you can use the performance section to measure how improvements to AI Agent’s knowledge sources and setup affect its ticket coverage, the volume of automated interactions, success rate and CSAT. Here are ...
... ’t shipped yet. Before you begin To connect AI Agent with ShipStation, you must have: Admin or Lead permissions in Gorgias to set up Support Actions Admin permissions in ShipStation to generate an API Key and Secret What AI Agent can do in ShipStation When you create ...
... by X hours” “Send Macro XYZ” “Assign ticket to Agent X” Tone of voice instructions → although you can tell AI Agent what to say in Guidance, any instructions about brand voice and tone should be set up in your AI Agent settings. AI Agent ...
... engage with statistics pulled from Gorgias. Steps 1. You’ll need to create a Thankful user to reply to your customers like a human agent - the email must be set to be+your_company_name@thankful.ai and the account must be an admin ...
Early Access: Shopping Assistant skills for AI Agent are currently in an early access phase. You can sign up for early access on our website. This document and the features it describes are subject to change When a shopper visits your website, Shopping Assistant observes their browsing activity ...
Gorgias automatically creates several default ticket fields when you first set up your account. These are called managed ticket fields. Some managed ticket fields are suggested fields that we’ve created to help you start gathering actionable data about tickets faster. Think of these as common “starter fields ...
With SLA report you can easily monitor adherence to Service Level Agreements to maintain high customer service standards. That way you can ensure consistent quality, which can be especially significant for small brands aiming for growth. Once you set up your SLAs, navigate to Statistics -> Support ...
Gorgias Automate features are fully supported on stores that use Shopify. Some Automate features are supported on BigCommerce and Magento. Learn more about feature compatibility. Gorgias Automate is a supplementary subscription for Gorgias - it works 24/7 to answer up to 60% of your most repetitive tickets ...
