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AI Agent explained

... AI Agent with control and flexibility. Below you’ll learn about AI Agent’s features and capabilities. Requirements You must have an AI Agent subscription You must have a Shopify store connected to Gorgias AI Agent is not supported on BigCommerce, Magento or WooCommerce stores AI Agent ...

Set up a return flow with Order Management

... or specific items from an order. The order information is pulled directly from Shopify. If you have integration with Loop Returns, you can also set up your Return Order flow to send shoppers directly to your Loop Returns portal. Set up a return order flow Go to Settings > ...

How AI Agent recommends products and offers discounts

... directly affects how frequency AI Agent shares discount codes. The discount code amount is a fixed percentage (%) that you set in your AI Agent’s settings. You can choose one of four strategy settings for sharing discounts. Each strategy controls how often an AI Agent can ...

Explore AI Agent performance by ticket topic

An intent is the main topic that AI Agent identifies for a ticket. You can use the Intents page in Gorgias to explore how AI Agent performs across different topics and sub-topics. From the Intents page, you can identify gaps in AI Agent’s knowledge to ...

Control which products AI Agent recommends to shoppers

When shoppers start a conversation with your brand, AI Agent can make recommendations to help them find and buy products from your store’s website. You can control which products AI Agent recommends by choosing to promote or exclude products listed in your Shopify store’s catalog ...

Support Actions: Connect AI Agent to ShipBob

ShipBob is a third-party logistics (3PL) provider that allows you to manage fulfillment, inventory and shipping for your online store. Using Support Actions, you can connect AI Agent to ShipBob so that it can fully resolve requests from shoppers on your behalf. With access ...

Support Actions: Connect AI Agent to ShipStation

ShipStation is a third-party logistics (3PL) platform that allows you to manage small parcel shipping for your online store. Using Support Actions, you can connect AI Agent to ShipStation so that it can fully resolve requests from shoppers on your behalf. With access to ShipStation ...

Support Actions: Connect AI Agent to ShipHero

ShipHero is a third-party logistics (3PL) provider that allows you to manage warehouse and shipping for your online store. Using Support Actions, you can connect AI Agent to ShipHero so that it can fully resolve requests from shoppers on your behalf. With access to ShipHero ...