113 Results for "set up ai agent"
AI Agent explained
... and set up Actions to automate tasks in your connected third-party apps. Knowledge Your brand's content forms the basis of AI Agent's knowledge. The more content AI Agent has, the better and more accurately it can respond to questions from customers. AI Agent ...
Set up a return flow with Order Management
... or specific items from an order. The order information is pulled directly from Shopify. If you have integration with Loop Returns, you can also set up your Return Order flow to send shoppers directly to your Loop Returns portal. Set up a return order flow Open the dropdown menu ...
Preview AI Agent responses with test conversations
... with AI Agent. The Test panel lets you start a conversation alongside your settings for AI Agent so you can see how changes to your setup affect its responses, without leaving the current page. Open the dropdown menu in the top-left corner, then select AI Agent ...
Why AI Agent closes or snoozes tickets without responding
... change if you want to control which tickets AI Agent acts on. When AI Agent snoozes a ticket Snoozing is different from closing. When AI Agent snoozes a ticket, it has sent a response and is waiting for the customer to reply before continuing. The ticket is temporarily set ...
Customize AI Agent's tone of voice
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Tone of voice is how AI Agent sounds when it talks to your customers: the words it chooses, how formal or casual ...
Explore AI Agent performance by ticket topic
An intent is the main topic that AI Agent identifies for a ticket. You can use the Intents page in Gorgias to explore how AI Agent performs across different topics and sub-topics. From the Intents page, you can identify gaps in AI Agent’s knowledge to ...
Chat: Set up Gorgias chat integrations
When you set up Gorgias chat, you give your shoppers a real-time way to connect with a support agent or AI Agent, right from your store’s website. Once you’ve set up chat, you can install the widget to pages on your ...
Support Actions: Connect AI Agent to ShipBob
ShipBob is a third-party logistics (3PL) provider that allows you to manage fulfillment, inventory and shipping for your online store. Using Support Actions, you can connect AI Agent to ShipBob so that it can fully resolve requests from shoppers on your behalf. With access ...
