103 Results for "set up ai agent"
Thankful.ai
... engage with statistics pulled from Gorgias. Steps 1. You’ll need to create a Thankful user to reply to your customers like a human agent - the email must be set to be+your_company_name@thankful.ai and the account must be an admin ...
Best practices for writing Guidance
... by X hours” “Send Macro XYZ” “Assign ticket to Agent X” Tone of voice instructions → although you can tell AI Agent what to say in Guidance, any instructions about brand voice and tone should be set up in your AI Agent settings. AI Agent ...
Best practices: prepare Shopping Assistant for sales conversations
... your settings, you can prepare AI Agent to successfully engage with shoppers and convert browsers into buyers. Before you begin Before you can use AI Agent's shopping assistant skills, you should have the following set up: You must have an active AI Agent subscription If ...
About Managed Ticket Fields
... Outcome → AI Agent uses this field to indicate the outcome of tickets that it handles (for example, handover, closed or snoozed) AI Agent Sales Opportunity → AI Agent uses this field to categorize tickets where its Shopping Assistant skills were used to engage with shoppers AI Agent ...
Order Management 101
To use automation features like Order Management, you must have an active AI Agent subscription. Order Management is only supported on Shopify stores (it is not compatible with BigCommerce or Magento 2). Order Management allows your customers to check their order status, tracking number, and ...
How Shopping Assistant uses discounts
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access shopping assistant) Can be used with Shopify stores connected to Gorgias When a shopper is considering a purchase, the right discount ...
Control which products Shopping Assistant recommends
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access shopping assistant) Can be used with Shopify stores connected to Gorgias Shopping Assistant can recommend any product from your Shopify catalog. By ...
Search assist and ask anything input: proactively start conversations with shoppers
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (requires upgrade to use shopping assistant skills) Can be used with Shopify stores connected to Gorgias You can use customer engagement features like search assist and ask anything input to proactively ...
