98 Results for "set up ai agent"
Legacy pricing for Helpdesk and AI Agent subscribers
... your helpdesk, go to Settings > Billing & usage to confirm that you are subscribed to AI Agent If you do have an active AI Agent subscription, then proceed to check if you have upgraded to use Shopping Assistant Go to AI Agent from the main menu, ...
Security and privacy FAQ for Gorgias AI Agent
... is not utilized to train or enhance third-party language models. Do I have a legal obligation to disclose that I’m using AI Agent? While Gorgias will always try to set our customers up for success, legal questions about your company can only be handled ...
Thankful.ai
... engage with statistics pulled from Gorgias. Steps 1. You’ll need to create a Thankful user to reply to your customers like a human agent - the email must be set to be+your_company_name@thankful.ai and the account must be an admin ...
About Managed Ticket Fields
... Outcome → AI Agent uses this field to indicate the outcome of tickets that it handles (for example, handover, closed or snoozed) AI Agent Sales Opportunity → AI Agent uses this field to categorize tickets where its Shopping Assistant skills were used to engage with shoppers AI Agent ...
Order Management 101
To use automation features like Order Management, you must have an active AI Agent subscription. Order Management is only supported on Shopify stores (it is not compatible with BigCommerce or Magento 2). Order Management allows your customers to check their order status, tracking number, and ...
Answer chat tickets with automatic Article Recommendations (BigCommerce and Magento)
Who can use this feature? Owner, Admin and Lead roles All plans with the AI Agent add-on (required to access automations) Can be used with BigCommerce and Magento stores Deprecated for Shopify integrations: Article Recommendations are not available for Gorgias accounts with connected ...
Flow steps (triggers, options, ends)
Here you can see all the steps, options, and types of ends you can set up in Flows. Types of steps Steps are the building blocks used to create Flows - there are 3 types in the Flow builder: Trigger Options End Trigger This button appears when ...
Configure Chat for your Gorgias helpdesk
If you’d like to give your shoppers a real-time way to connect with a support agent, you can set up live chat to allow shoppers to chat with your team without navigating away from your store. Once you’ve set up Chat, you ...
