... Outcome → AI Agent uses this field to indicate the outcome of tickets that it handles (for example, handover, closed or snoozed) AI Agent Sales Opportunity → AI Agent uses this field to categorize tickets where its Shopping Assistant skills were used to engage with shoppers AI Agent ...
To use automation features like Order Management, you must have an active AI Agent subscription. Order Management is only supported on Shopify stores (it is not compatible with BigCommerce or Magento 2). Order Management allows your customers to check their order status, tracking number, and ...
Here you can see all the steps, options, and types of ends you can set up in Flows. Types of steps Steps are the building blocks used to create Flows - there are 3 types in the Flow builder: Trigger Options End Trigger This button appears when ...
Attention: Autoresponder Rules are no longer available for any new Gorgias accounts created after September 2024. This feature has been retired in favor of AI Agent. AI Agent is a more powerful, intelligent way to answer shopper’s questions, handle return requests and share tracking info ...
Attention: Autoresponder Rules are no longer available for any new Gorgias accounts created after September 2024. This feature has been retired in favor of AI Agent. AI Agent is a more powerful, intelligent way to answer shopper’s questions, handle return requests and share tracking info ...
Attention: Autoresponder Rules are no longer available for any new Gorgias accounts created after September 2024. This feature has been retired in favor of AI Agent. AI Agent is a more powerful, intelligent way to answer shopper’s questions, handle return requests and share tracking info ...
Attention: Autoresponder Rules are no longer available for any new Gorgias accounts created after September 2024. This feature has been retired in favor of AI Agent. AI Agent is a more powerful, intelligent way to answer shopper’s questions, handle return requests and share tracking info ...
... ) will retain SLAs; the ticket that lost the ID (source ticket) will be marked as deleted. FAQs Are tickets resolved by AI Agent included in SLAs? AI Agent is considered equal to human agents. It's very likely that it will always achieve SLAs ...
