238 Results for "shopify"
AI-Generated Help Center Articles
... bottom of your Publish & Track tab (it ends with gorgias.help). If you want to change that, there are several options. Shopify merchants can auto-embed the Help Center on their website, while others can embed it manually or set a custom domain through ...
Refilliate
... , the error 404 signifies a bad request, and the reason is that a non-existent order number was chosen. Limitations Only for Shopify and Shopify+ users. Only one Refilliate account can be connected with Gorgias for the time being. If you wish to remove the integration ...
Judge.me Product Reviews
... you send a reply from Gorgias to the customer's email. Limitations Please keep in mind that the integration with Judge.me currently supports Shopify, Shopify Plus, and BigCommerce merchants only. We can't pull in historical reviews from Judge.me just yet. Only the reviews ...
Best practices for writing Guidance
... AI Agent clearly who you’re talking about (for example, “customers” versus “VIPs”) Use variables, like Shopify customer tags, to directly reference types of customers or orders Tag Support Actions → if you want AI Agent to use a specific Support ...
Guide to Gorgias Voice
... messages outside of business hours Forward calls into Gorgias to create helpdesk tickets Recognize spam callers and route them away from your agents Automatically recognize Shopify customer profiles by the phone number in their default shipping address Transfer active calls to other agents, queues, or external phone numbers ...
Help Center: Create a help center
A help center gives your customers the option to find answers on their own and reduces the number of repetitive tickets submitted to your support team. Fill your help center with articles that describe your products, your shipping and delivery options, and return policies so your customers can ...
Custom HTTP Widgets
You can create custom HTTP widgets to show information from your custom HTTP integrations in the sidebar, under your customers' profiles. With custom action buttons and links, you can update data in another tool directly from inside Gorgias or navigate to a specific webpage from the widget ...
Gorgias rule builder variables and conditions
This glossary is a reference for when you're building a rule with the WHEN, IF, THEN builder, and are looking for details on a specific trigger, condition, or action. The WHEN triggers are what determine when a rule fires, the IF/ ...
