229 Results for "shopify"
How to use Gorgias: a quick start guide
... , we’ll surface relevant data from those tools in widgets in the sidebar. For example, if your ecommerce store is hosted on Shopify, you can view recent order details from Shopify without navigating away from the ticket. Click the icon for the relevant tool in the ...
Voice Troubleshooting
... 't match them with their customer profile in Shopify This is likely to do with where they've left their phone number in Shopify — we match the number with the customer's main profile in Shopify, not the shipping section. I accidentally deleted my phone number ...
Handle tickets in Gorgias: Voice
The Gorgias Voice add-on allows you to make calls and track conversations with your customers as tickets in your helpdesk. Admins can configure Voice integrations to route calls to specific teams of agents, and when a customer calls, it will ring in your helpdesk. You can ...
Zendesk migration 101
Migrating from Zendesk You can go through the entire migration process by following these steps: 1. Complete the Zendesk import 2. Enable channels 3. Pause the Zendesk sync 4. Disable channels The import rate can vary per account, depending on the number of comments/messages in tickets ...
Retently
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently ...
