Set up a RuleUpdated 4 days ago

1. From your helpdesk, click the Settings icon in the bottom-left corner.

2. In the menu, locate Ticket management, then select Rules.

2. Click the Create Rule button in the top right corner.

3. Here you can install a Managed Rule from our library:

Or build your own from scratch by clicking Create Custom Rule in the top right:

Check out our Rules Glossary to learn more about all the triggers, conditions, and actions within Rules.

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