Set up ConvertUpdated a month ago
Check out our video and the steps below to set up Gorgias Convert on your account.
1. Navigate to Convert → your Chat integration -> Installation.
2. Once you're on the Installation page, choose the appropriate connection method:
- If your website is powered by Shopify, choose Quick installation for Shopify
- If you're using a Shopify headless store, or some other e-commerce platform (Magento, BigCommerce, WooCommerce, etc) choose Manual install.
3. Click Install.
4. For Manual install a script will appear on the next page - this needs to be added to your store's code editor, right above the line that has the </body> tag.
Unlocking triggers for Shopify headless stores
To fully benefit from Convert in the headless Shopify environment, please check out the additional code snippet that you need to add, as listed in our developer documentation. It will allow Convert to use Shopify-based triggers under the Behavior section of the campaign conditions.
Limitations for Shopify Headless stores
Headless Shopify stores are incompatible with some Convert features and cannot be used:
- You cannot use Product tags added to cart, Amount added to cart, or Currently visited products as triggers for your campaigns
- On any Product Cards that you add to campaign messages, your shoppers will see a Show Details button to go to the product page instead of a button to directly Add to Cart
- You cannot use AI to recommend products in campaigns