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Sign in to GorgiasUpdated 13 days ago

You can sign into Gorgias using your email address and password or with SSO. If you’ve enabled two-factor authentication (2FA), you’ll also need a six-digit code from an authenticator app to complete your sign-in.

Sign in with email

Once you’ve created an account in Gorgias, you can sign in with the email address and password for your account.

  1. In any web browser, navigate to https://www.gorgias.com/login.
  2. Enter your subdomain (ex: yourcompanysubdomain.gorgias.com), then click Login.
  3. Enter your email address and password, then click Login.
Tip: If you’re not sure of your Gorgias subdomain, reach out to an Admin for help.


Sign in with SSO

If an Admin enabled Single Sign-On (SSO) for your team, you can use the login details from Google, Microsoft or a custom SSO provider to sign into Gorgias.

  1. In any web browser, navigate to https://www.gorgias.com/login.
  2. Enter your subdomain (ex: yourcompanysubdomain.gorgias.com), then click Login.
  3. Click Continue with Google, Continue with Microsoft, or Continue with [your company’s SSO provider].
  4. Authenticate with your SSO provider to finish signing in.

Troubleshoot sign in issues

If you’re having trouble signing into Gorgias, you can try the following troubleshooting options for common login issues. If you need more help, contact us and our Support team will be happy to help.

You forgot your password

If you forgot your password, we’ll send you a password reset link by email. Be sure to check your Spam/Junk folder if you can’t find it in your inbox!

  1. In any web browser, navigate to https://www.gorgias.com/login.
  2. Enter your subdomain (ex: yourcompanysubdomain.gorgias.com), then click Forgot password?
  3. Enter your email address, then click Send instructions.
  4. Click the link in the password reset email to reset your password, then sign in again.


There’s an issue with 2FA

If you lose your phone, or aren’t receiving a code from your two-factor authentication (2FA) app, you can use one of the recovery codes provided when you first set up 2FA on your account.

If you don’t have access to your recovery codes, provide the instructions below to your Gorgias Admin or IT manager:

  1. From your helpdesk, click the Settings icon in the bottom-left corner.
  2. In the menu, locate Account, then select Users.
  3. Select the impacted user from the list, then click Reset 2FA token.
  4. Click Reset Token.

Once your 2FA has been reset, you can sign in, and set up 2FA again.


You’re having trouble signing in on mobile

  1. Sign in to Gorgias on your desktop computer.
  2. Click the Settings icon in the bottom-left corner.
  3. In the menu, locate Profile, then select Password & 2FA.
  4. Change your password, then sign out.
  5. Sign back in on desktop using your new password, then sign in on the mobile app using the same password.


You’re getting a “too many login attempts” error on mobile

  1. Sign out of Gorgias on desktop, then sign back in.
  2. Accept the CAPTCHA.
  3. Sign in on the mobile app again.
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