Gorgias logo
Gorgias logo

All articles

Subject line Rules for the Help Center Contact FormUpdated 19 days ago

You can customize Help Center Contact Form subject lines and create Rules to auto-tag and auto-assign certain tickets based on the customized subject lines.

If you are looking for Rules for your Standalone Contact Form check our article with examples.


Here's an example of an auto-tag Rule based on a custom Contact Form subject line:


You can have a Rule auto-assign this type of ticket to a certain agent or a team:


You can also auto-reply to these tickets based on each of the custom subject lines, either by applying a Macro:


Or by using a custom response directly from your Rule:


Was this article helpful?
Yes
No