BigCommerce

Updated 3 weeks ago by Leon Joksimović

BigCommerce is an ecommerce platform that provides 'software as a service' services to retailers. The company’s platform includes online store creation, search engine optimization, hosting, marketing and security.

Integration benefits

With Gorgias, you can:

  • Use BigCommerce variables in macros (canned responses)
  • View BigCommerce customer and order information in a customer's ticket
  • Easily access links to customer and order profile
We don't sync historical orders beyond 2 weeks upon initial signup. After that, any new order/customer will be synchronized, and data about orders will be updated as changes occur.

Setup instructions

  1. In BigCommerce, visit the app store and search for Gorgias
  1. Click the Gorgias panel and select "Get this app"
  2. Click the "Install" button

  1. When Gorgias requests access to your BigCommerce Store, select the "Confirm" button

  1. If you have a Gorgias account, select the "connect" button for the specific Gorgias profile you would like to connect to BigCommerce. Otherwise, click the link titled "Here" to create a new Gorgias account

  1. Next, you will be prompted to add your Gorgias authentication credentials.

    IMPORTANT : Only input the name of your Gorgias helpdesk. For example, if your helpdesk is "https://abc.gorgias.com/", only input "abc" under the Gorgias Domain Name Field

  1. To find these credentials, visit https://{{insert your Gorgias domain here}}.gorgias.com/app/settings/api and grab your Gorgias domain (the text of your Base API URL between https:// and .gorgias.com/api/), your email (Username), and your API key (Password)
  2. Input your authentication credentials into BigCommerce and select the "Save" button
  3. Once you've saved the authentication credentials, you can choose to sync customers who have not placed an order by selecting the "Sync customers who haven't placed an order" toggle. Then, select the order cutoff date (the latest date to sync orders from) and select "Save".
  4. After selecting "Save", check for the Green active icon below "Gorgias" to confirm your integration has been activated.

  1. 🎉 your BigCommerce store is now connected to your Gorgias account! From this point, we will do an initial import of your customers into Gorgias. We don't sync historical orders beyond 2 weeks upon initial signup. Any new order/customer will also be synchronized, and data about orders will be updated as changes occur.

Below is a screenshot of how customer & order info will appear in Gorgias:

Installing the Gorgias chat widget on your BC store

You can use our chat widget on your BigCommerce store as well. If you go to your Chat Integration Page > Your Chat Integration > Installation, you will notice a Javascript code there with instructions on where to place the code on your store's page (above the </body> tag).

However, as for some advanced chat widget customization, please check out this guide here and keep the following in mind:

BigCommerce has a 'Manage Code' feature that allows you to place only <script> codes. This means that you will be able to place the default chat code and only a few other customization codes there.
For any non-script codes, like the one for moving the widget up/down or left/right, you have to go into their 'Theme Manager > Edit Theme' and find the home.html file.
Please note that this integration was built by our partners and while we do support it, in case any technical issue arises, the wait time might be a bit longer than for a regular support request. Thanks for your understanding!


What do you think? Yay or Nay?