AI Agent Action: Cancel subscription in RechargeUpdated 9 days ago

When you set up this Action in Gorgias, AI Agent can fully resolve requests from shoppers who want to cancel a recurring subscription with your store. You will need an active Recharge integration set up with Gorgias to use this Action.

When enabled, this Action allows AI Agent to confirm the subscription with the shopper, collect the shopper’s reasons for cancelling, and then complete the cancellation.

You can use this Action as-is or set conditions to tell AI Agent what requirements must be met before a cancellation can be initiated.

Common use cases

Brands use this Action to automate tickets where shoppers:

• wants to cancel a subscription because they have too much of the product they subscribed to
• are unhappy with the time it takes to receive their subscription orders
• make a mistake on their subscription order and would like to cancel it.
• are unable with the quality of the product

Example set up

A typical setup for this Action might look like:

• Name: cancel subscription in Recharge
• AI Agent instructions: cancel the customer's subscription
• Shopper input: cancellation reason
• Conditions: Customer tags does not contain vip

Walkthrough video

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Introduction

Customize Action

Input Variable Section

Conditions

Creating the Action

Real Ticket Example

Limitations and Conclusion

FAQs

What happens if a shopper has multiple subscriptions?

Unfortunately, at this time, AI Agent can only complete the cancellation if the shopper has 1 active subscription.

If the shopper has multiple subscriptions, AI Agent will hand over the ticket to a human agent.