AI Agent Action: Send Loop Returns portal deep linkUpdated 9 days ago
When you set up this Action in Gorgias, AI Agent can fully resolve requests from shoppers who need to return or exchange an order through Loop Returns. You will need an active Loop account and access to your Loop account’s API key.
You can use this Action as-is or set conditions to tell AI Agent what requirements must be met before a return or exchange can be initiated.
Common use cases
Brands use this Action to automate tickets where shoppers:
- ordered the wrong size or type of product and want a shipping label to return it
- doesn’t like the product and wants a shipping label to return it
Example set up
A typical setup for this Action might look like:
- Name: Send Loop Returns portal deep link
- AI Agent instructions: Get a return portal link that's personalized to the customer and selected order. The link will take them directly to their selected order without requiring them to log in.
- Shopper input: no input
- Conditions:
Order Dateisless than 14 days ago
Walkthrough video
