AI Agent Action: Send Loop Returns portal deep linkUpdated a month ago
When you set up this Action in Gorgias, AI Agent can fully resolve requests from shoppers who need to return or exchange an order through Loop Returns. You will need an active Loop account and access to your Loop account’s API key.
You can use this Action as-is or set conditions to tell AI Agent what requirements must be met before a return or exchange can be initiated.
Common use cases
Brands use this Action to automate tickets where shoppers:
- ordered the wrong size or type of product and want a shipping label to return it
- doesn’t like the product and wants a shipping label to return it
How to access Loop Returns' API key
Follow the instructions provided by Loop Returns here.
Important note: When generating a Loop Returns API key, you will be asked to select the scopes you want to enable for the key. AI Agent requires access to Order and Return scopes in order to be able to perform Loop Returns Actions. Refer to the walkthrough video below for more details.
Example set up
A typical setup for this Action might look like:
- Name: Send Loop Returns portal deep link
- AI Agent instructions: Get a return portal link that's personalized to the customer and selected order. The link will take them directly to their selected order without requiring them to log in.
- Shopper input: no input
- Conditions:
Order Dateisless than 14 days ago
Walkthrough video
