AI Agent Action: Send return shipping status from Loop ReturnsUpdated 9 days ago
When you set up this Action in Gorgias, AI Agent can fully resolve requests from shoppers who inquire about the status of an order they returned. You will need an active Loop account and access to your Loop account’s API key.
AI Agent can confirm whether the order has been received and, if not, provide the shopper with its status and a tracking url.
You can use this Action as-is or set conditions to tell AI Agent what requirements must be met before providing a shipping status for the return.
Common use cases
Brands use this Action to automate tickets where shoppers:
- want to know whether their return has been received so that they can receive a refund
Example set up
A typical setup for this Action might look like:
- Name: Send return shipping status from Loop Returns
- AI Agent instructions: check an order's return shipping status and provide details to customer
- Shopper input: no input
- Conditions: no input
Walkthrough video
