AI Agent Actions: manage Recharge subscriptionsUpdated a month ago

Recharge is a Shopify app that helps you sell and manage subscription offerings on your store.

When you set up an Action for Recharge, AI Agent can fully resolve requests from shoppers who want to make changes to their current subscription, like skipping a shipment or cancelling the subscription altogether.

Available Actions for Recharge

• Cancel subscription in Recharge → this Action allows AI Agent to cancel a shopper’s recurring subscription with your store
  
  
  • When a shopper asks to cancel a subscription, AI Agent checks in Recharge whether they have a single or multiple subscriptions
    • If the shopper has multiple subscriptions, AI Agent hands over the ticket to your team to process the cancellation
  • If the shopper has a single subscription, AI Agent collects the reasons for cancellation from the shopper
  • AI Agent cancels the subscription and sends a confirmation email to the shopper
    
    
• Skip next subscription shipment in Recharge → this Action allows AI Agent to skip an upcoming order for an ongoing subscription. The shopper will not be charged for the skipped order.
  
  
  • If the shopper has a single subscription in Recharge, AI Agent processes the request and sends a confirmation email to the shopper.
  • Note: a shipment can only be skipped before the order is created. If a shopper does not want to receive an order that has already been created (but has not yet shipped), then the correct Action for AI Agent is to Cancel order in Shopify.

Connecting AI Agent to Recharge

So long as you already have Gorgias connected to Recharge, there are no additional steps to start using Actions for Recharge with AI Agent.

To get started, open your Automate settings in Gorgias to set up a Recharge Action for AI Agent.

1. Go to AI Agent from the main menu, then select Support Actions 
2. Select See all templates, then select a template ot use with Recharge (for example, Cancel Subscription or Skip next subscription shipment)
3. Select Recharge as the app to use with the template, then select Continue
4. Select Create and Enable to finish

Limitations

• AI Agent is only able to skip or cancel a subscription in Recharge if the shopper has a single subscription. If the shopper has multiple subscriptions with your store, AI Agent hands over the ticket for your team to resolve.