Article Recommendation in EmailUpdated a month ago

You can help your shoppers find answers to their questions in your Gorgias Help Center. The Rule will scan your customer's question for keywords and then auto-reply with a relevant article from your Help Center that can contain the answer to their question.

Once installed, you can further customize the Rule by:

• Choosing the Help Center integration it should be tied to
• Excluding email addresses that shouldn't receive this auto-reply
• Changing the body of the message above the recommended article preview
• Changing the body of the message below the recommended article preview