Gorgias logo
Gorgias logo

All articles

Customer Success Tracks

Customer Success Tracks 101

Customer Success Tracks are playbooks to take your customer support to the next level. Based on Gorgias's experience working with over 14,000 e-commerce brands, these best practices will set your team up for success, streamline agent workflows, and p

Track 1: Discovery

Customer Success Tracks are our playbooks designed to help you take your customer support to the next level.Based on Gorgias's experience working with over 9,000 ecommerce merchants, these best practices will set your team up for success, streamline

Track 2: Speed

Customer Success Tracks are our playbooks designed to help you take your customer support to the next level.Based on Gorgias's experience working with over 9,000 ecommerce merchants, these best practices will set your team up for success, streamline

Track 3: Efficiency

Customer Success Tracks are our playbooks designed to help you take your customer support to the next level.Based on Gorgias's experience working with over 9,000 ecommerce merchants, these best practices will set your team up for success, streamline

Track 4: Delight

Customer Success Tracks are our playbooks designed to help you take your customer support to the next level.Based on Gorgias's experience working with over 9,000 ecommerce merchants, these best practices will set your team up for success, streamline

Track 5: Profit

Customer Success Tracks are our playbooks designed to help you take your customer support to the next level.Based on Gorgias's experience working with over 9,000 ecommerce merchants, these best practices will set your team up for success, streamline