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Email FAQ

Google Email FAQs

We use one of our two mail servers (Mailgun or Sendgrid) to send emails if you choose the Send emails using email provider option under your email integration's settings. Another scenario is there is an issue with sending emails via your direct integ

Outlook (Microsoft 365) Email FAQs

Microsoft distributes its email service in two ways:. This is accessed through either a browser-based mail client (Outlook) or a desktop mail client (Outlook, Airmail, Apple Mail, etc.). All Microsoft email services will use the Outlook server. Every

Email integration FAQs

How it worksA significant portion of your communication with your customers is most likely done via email. Email is so huge it has about 4 billion users worldwide. Gorgias recognizes that and has a first-class integration with major email providers s

Why your email couldn't be delivered

Sometimes Gorgias is unable to deliver your email messages. When this happens, Gorgias receives an error message from your email provider, like Gmail or Outlook, that explains why your email was not delivered. You can find the error message in your t