When a shopper visits your website, AI Agent acts like a smart, personalized shopping assistant that’s available to answer questions and help them find and buy products from your store. During its conversations with shoppers, AI Agent can make tailor
When a shopper visits your website, Shopping Assistant observes their browsing activity and level of interest (buying stage) in order to intelligently engage in pre-sales conversations. You can control how Shopping Assistant interacts with shoppers w
You can turn on customer engagement features to encourage shoppers to initiate automated, AI-powered chat conversations with AI Agent. These settings are part of AI Agent’s shopping assistant capabilities. Customer engagement features include:. When
When shoppers start a conversation with your brand, AI Agent can make recommendations to help them find and buy products from your store’s website. You can control which products AI Agent recommends by choosing to promote or exclude products listed i
If you signed up for a Gorgias account prior to May 28, 2025 and you’ve subscribed to AI Agent, then you have the option to upgrade your subscription to start using Shopping Assistant skills. Shopping Assistant skills allow AI Agent to act like a sma
