We strive to provide maximum customer support and currently provide it through Email and Chat 24/7 - you can reach out to our Support team using the Chat widget in the bottom right corner of your Gorgias helpdesk or Help Center, or by emailing us at

<div class="note-callout">You can also check our <a href="https://www.gorgias.com/legal/master-subscription-agreement" rel="noopener noreferrer" target="_blank">Master Subscription Agreement (MSA)</a> here.</div> We strive to provide maximum customer support and currently provide it through Email and Chat 24/7 - you can reach out to our Support team using the Chat widget in the bottom right corner of your Gorgias helpdesk or Help Center, or by emailing us at support@gorgias.com.<div class="note-callout">Dedicated teams like the Billing, Integrations, and Level 2 teams that can help with your subscription and certain advanced troubleshooting are only available on weekdays.</div> We only provide support in English but can use a translating tool if you&apos;d prefer a different language - just please keep in mind that some info might be lost in the translation, especially if it concerns specifically named features or buttons.Every scheduled maintenance is to be announced 72 hours before deploying on our <a href="https://status.gorgias.com/" target="_blank">status page</a> and announced beforehand via a banner at the top of your helpdesk.&#xA0;All updates will also be shown on our <a href="https://twitter.com/gorgiasops" rel="noopener noreferrer" target="_blank">X account</a>.

Support

To ensure that our Basic and Pro clients feel confident using the product and can get the most value from it, we offer an opportunity to book slots for office hours calls - these calls are one-on-one consultation calls with members of Support and are

<div class="note-callout" style="text-align: left;">Advanced and Enterprise clients can book a call directly with their Customer Success Managers.</div> To ensure that our Basic and Pro clients feel confident using the product and can get the most value from it, we offer an opportunity to book slots for office hours calls - these calls are one-on-one consultation calls with members of Support and are held weekly from Monday to Friday.If you subscribed less than a month ago, before booking an office hours call:&#xA0; 1. Basic plan customers, please attend&#xA0;<a href="https://app.livestorm.co/gorgias-1/gorgias-onboarding-webinar" target="_blank">the onboarding webinar</a>. 2. Pro plan customers, please book a call with your Customer Onboarding Manager first.<hr><h2 id="types-of-consultation-calls"> Types of Consultation calls</h2>We offer 4 types of Consultation calls with our Office Hours team - please make sure to pick the one that suits the topic you&apos;d like to go over to make sure the team is ready. <h4 id="consult-calls">Consult Calls</h4>These are 30-minute calls for when you&apos;d like to review a particular aspect of Gorgias and learn about best practices, how to streamline processes or start using a new feature.<h4 id="billing-calls">Billing Calls</h4>These are calls for when you have questions about our pricing model, the plan you&apos;re currently on, or other questions regarding your subscription. <h4 id="automate-consultation-calls">Automate Consultation Calls</h4>These 30-minute calls are for when you need help optimizing your use of our <a href="https://docs.gorgias.com/en-US/articles/automate-18385" rel="noopener noreferrer" target="_blank">Automate</a> feature.<h4 id="isPasted">Convert Consultation Calls</h4>These 30-minute calls are for when you need help optimizing your use of our <a href="https://docs.gorgias.com/en-US/articles/convert-91183" rel="noopener noreferrer" target="_blank">Convert</a> feature.<div class="note-callout">These calls are education-oriented - for all troubleshooting, please reach out to Support via Chat or through email to <a data-fr-linked="true" href="mailto:support@gorgias.com">support@gorgias.com</a>.</div><hr><h2 id="where-to-book"> Where to book</h2>You can book a Consultation call by:1. Navigate to your Home page and click the Book a Call button under the Need help? flashcard to the right, or click on your name in the bottom left and choose Book office hours.2. You&apos;ll be taken to a page where you can choose the type of call you&apos;d like.<img src="https://attachments.gorgias.help/0bgJ1Q6QZ2vXKOMk/hc/Aa90l7EVvjxJWorj/2024041812-1d962979-3595-4123-a8c9-edd19d4de8be-b68838a3-c60f-473b-824f-e8c6fdf16552.png" style="width: 519px;" class="fr-fic fr-dib">4. When you select the type of call, you&apos;ll be able to choose an available slot in the calendar on the right.<img src="https://attachments.gorgias.help/0bgJ1Q6QZ2vXKOMk/hc/Aa90l7EVvjxJWorj/2024041812-10b5e3fd-4f1a-4c69-b000-bfbc09e38ea4-dbfb47af-95f0-49e1-8a51-66ca93919e2b.png" style="width: 504px;" class="fr-fic fr-dib">

Office hours

Please feel free to reach out to our Support Team via email anytime!

Main website

What's new

Webinars

Academy

Community

Gorgias

Resources

Gorgias Academy

Agent knowledge checklist

About us

Customer data & privacy

GDPR requests

Policy

About Gorgias

Helpdesk pricing

Automate pricing

Voice Add-on pricing

SMS Add-on pricing

Convert pricing

Pricing

Customer Success Managers (CSMs)

Customer Success Tracks 101

Track 1: Discovery

Track 2: Speed

Track 3: Efficiency

Track 4: Delight

Track 5: Profit

Customer Success Tracks

Customer success

Fireside Chats

Monthly product updates

Videos

REST API

Build a custom app

Developer resources

Technology partner program

Technology partners

Agency partner program

Gorgias Services Partner Program

Agency partners

Partner resources

Set up a trial account

Homepage

Migrate from non-Zendesk providers

Help Desk Migration

Zendesk migration 101

Import data from Zendesk

Enable/disable channels

Migrate from Zendesk

Helpdesk migration

Get started

Gorgias Bot

Search

Create a ticket

Handle incoming tickets

Assign tickets manually

Other ticket management features

Snooze tickets

Merge tickets

Auto-assign and auto-unassign tickets

Bulk actions

Export tickets

Internal Notes

Keyboard shortcuts

Tickets auto-merge

Tickets

Customer Sentiments

Customer Intents

Intents & Sentiments

Notifications 101

Enable browser notifications in Chrome

Enable browser notifications in Safari

Enable browser notifications in Microsoft Edge

Disable browser notifications

Notifications

Daily operations

Business hours

Gorgias mobile app

Languages Gorgias can detect

Accessing Incognito Mode

Email integrations

Email integration FAQs

Signatures

Migration from Mailgun to Sendgrid

Connect your email to your store

Gmail (Google Mail)

Outlook (Microsoft 365)

Other Email Providers

Domain Verification

Email

Set up Chat

Gorgias Chat FAQs

Chat Visibility

Email capture

Dynamic wait time

Quick Replies

Live and offline mode

Offline Capture

Automatic Online/Offline Status

Video in Gorgias Chat

Chat Campaigns

Multi-Language Support

Require Automated Interaction

Chat Transcript

Chat Privacy Policy

Widget size and weight information

Install Campaign bundle

Advanced Chat customization

Basic Chat customization

Chat

Voice Add-on 101

Voice FAQs

Voice Troubleshooting

Receive inbound calls

Make outbound calls

Availability per country

Call recording

Call routing and ringing behavior

Default View and Team for Voice

Voice tickets and events

Phone policy

Voice Setup

Voice

SMS add-on 101

SMS FAQs

Set up SMS

Toll-free Verification

A2P 10DLC Registration

SMS Policy

Help Center 101

Create a Help Center, Article, or Category

Help Center templates

Use Google Analytics with your Help Center

Help Center font library

Help Center tracking

Set up an internal knowledge base

Create a Help Center Contact Form

Import Help Center from Zendesk, HelpDocs, Re:amaze, and Intercom

Import articles from a CSV file

Contact methods in the Help Center

Help Center Order Management

Embed Help Center

Learnings from Help Center reporting

AI-Generated Help Center Articles

AI Library

Help Center customization

Help Center

Standalone Contact Form

Embed the Contact Form on your Website

Replace email links with Contact Form

Contact Form Views and Rules

Contact Form Order Management Flows

Contact Form

Channels

Ticket Fields 101

Types of Ticket Fields

Ticket Field best practices

Set up Ticket Fields

Import dropdown values from a CSV file

Managed Ticket Fields

Contact Reason AI-Powered Suggestions

Ticket Fields in Rules

Ticket Fields

Tags 101

Default Tags

Create, edit, or delete Tags

Merge or sort Tags

Rules 101

Rules FAQs

Set up a Rule

In-ticket suggestions

Subject line Rules for the Help Center Contact Form

Rule Templates

More templates for common Rules 101

Auto-Close common Rule templates

Auto-Tag common Rule templates

Auto-Reply common Rule templates

Rule templates

Best practices for Rules

Priority ticket Rule best practices

Auto-tag Rule best practices

Auto-close Rule best practices

Auto-reply Rule best practices

Rule best practices

Rule Glossary: WHEN

Rule Glossary: IF, AND, OR, and ELSE

Rule Glossary: Message

Rule Glossary: Ticket

Rule Glossary: Customer and Self Service

Rule Glossary: E-commerce

Rule Glossary: Actions

Rule Glossary

Autoresponder Rules 101

Autoresponder Rules

Rules

Account setup