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Users 101

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Teams 101

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Customers 101

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Help Center 101

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How to use Google Analytics with your Help Center

Help center font library

Advanced help center customization

Help Center article recommendations in Chat

How to set up help center tracking

How to set up an internal knowledge base

Create a help center contact form

Set up a custom domain for your Help Center

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Import articles from a CSV file

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Gorgias Chat - Offline Capture Customization

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Gorgias Chat - Video

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Gorgias Chat - Control Ticket Volume

Chat

Voice add-on 101

Set up voice (phone)

Porting existing number to Gorgias

Default View, Rule and Team

Set up greeting message

Set up voicemail

Set up IVR

Receiving inbound calls

Making outbound calls

Forward calls to Gorgias

Forward calls from Gorgias to agents

Phone policy

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Number format for voice

Phone tickets and events

Voice

SMS add-on 101

Set up SMS

A2P 10DLC Registration

SMS Policy

Standalone Contact Form

Contact Form

Channels

Satisfaction survey (CSAT) 101

Report on satisfaction survey CSAT results

Set up Satisfaction survey (CSAT)

Excluding tickets from receiving the Satisfaction survey (CSAT)

Satisfaction

Views 101

View sharing

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Reorder views

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Best practices for view setup

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Sections 101

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Chat & messaging section

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Billing and usage page

Cancel an account

Invoices

Billing and usage

Tags 101

Set up tags

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Merge tags

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Remove a tag from a ticket

Ticket fields 101

Set up ticket fields

Import dropdown values from a CSV file

Create advanced reports using ticket fields

Managed Ticket Fields

Contact Reason AI-Powered Suggestions

Ticket fields

Macros 101

Create a macro

Macro variables

Macro actions

Macro library

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Macros

Rules 101

Rule variables

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Rules glossary

Rules

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