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Views and Sections



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Tickets Sidebar 101

The tickets sidebar to the left shows your Views and Sections:. You can choose to display our default Views or create your own custom ones. You can also easily switch between tickets by enabling the Tickets panel. The default Views are determined by

Tickets Panel

Agents can preview and manage tickets from a dedicated Tickets panel - users can see the outline of tickets they're set to handle without leaving the one they're currently working on. The Tickets panel also allows all users to sort tickets based on t