Views and Sections
Tickets Sidebar 101
The tickets sidebar to the left shows your Views and Sections:. You can choose to display our default Views or create your own custom ones. You can also easily switch between tickets by enabling the Tickets panel. The default Views are determined by
Tickets Panel
Agents can preview and manage tickets from a dedicated Tickets panel - users can see the outline of tickets they're set to handle without leaving the one they're currently working on. The Tickets panel also allows all users to sort tickets based on t
Manage Views and Sections in Gorgias
Views and Sections are a powerful way to organize tickets and streamline your workflow in Gorgias. Whether you’re organizing a high volume of tickets in your helpdesk, or simply trying to stay on top of your own queue, creating Views and Sections can
Best practices and templates for Views
You can customize Views to match your preferences and use various filters to group and manage your tickets effectively. Their primary purpose is to guide your workflow, directing agents to handle tickets in a specific order - starting with one View b
View filters and operators
Creating effective Views in Gorgias starts with understanding how filters, operators, and values work together to define which tickets appear within the View. Filters allow you to narrow down tickets based on specific attributes—like status, channel,
