View filters and operators

We're using the terms filter, operator, and value to filter tickets and define Views.

Name	Description	Example
Assignee team	Selects the assigned team on a ticket.
Assignee user	Selects the assigned user on a ticket.
Channel	Selects the channel through which the ticket is created.	Email, Chat, Voice, and similar - the list will depend on the channels you have connected.
Closed	The time when the ticket was closed.
Created	The time when the ticket was created.
Customer	A specific customer from the list of your customers.
Integration	A specific integration from your Channels or My apps pages through which you can receive tickets.	Your main support email, one specific number connected, a Facebook page, etc.
Language	The language detected within the ticket.	A language from the list.
Last message	The time when the last message was created within a ticket - whether from an agent or a customer.
Last received message	The time when the last message was received from the customer in a ticket.
Snooze	Selects if the ticket is snoozed or not (if the snooze status is empty or not).
Status	Whether the status of the ticket is open or closed.
Tags	Selects Tags from your list of Tags.
Updated	Selects the timeframe when the ticket was updated (any kind of change on a ticket).	Adding a Tag, assigning a user, closing a ticket, etc. Any action on a ticket level counts.

Name	Description	Example
Contains all of	Includes all values from the list.	The View will show tickets with all of the selected Tags.
Contains one of	At least one value from the list is sufficient.	The View will show tickets tagged with any of the selected Tags.
Does not contain any of	Tickets that don't have any of the values from the list.	All tickets will show except the ones with the selected Tags.
Is empty	The value of the selected filter is empty.	If Assignee is empty is chosen, only tickets that aren't assigned will show in the View.
Is not empty	The value of the selected filter is not empty.	If Assignee is not empty is chosen, only tickets that aren't assigned will show in the View.
After	Includes a timeframe after the selected value.	Ticket updated after a certain date.
Before	Includes a timeframe before the selected value.	Ticket updated before a certain date.
Less than	Includes a timeframe less than the selected value.	If a ticket was, for example, created less than 5 minutes ago.
More than	Includes a timeframe more than the selected value.	If a ticket was, for example, created more than 5 minutes ago.

Values are the endpoints of the conditions and can be a huge number of things - from time frames, integrations, users, and so on.

In the condition Channel is Help Center, the value would be the Help Center.

View filters and operatorsUpdated 6 months ago